Team Leader - Convenience Store

BinDawood Holding; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading retail company in Riyadh seeks a dynamic Store Team Leader to oversee daily operations and ensure high-level customer satisfaction. You will manage a team to achieve sales goals, train staff on best practices, and enforce store standards. Ideal candidates have retail management experience, strong communication skills, and a passion for providing exceptional service. You'll foster a motivating team culture and ensure compliance with health regulations, making an impact on the overall shopping experience.

Qualifications

• Proven experience in a retail leadership role.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a diverse team.
• Excellent problem-solving and decision-making abilities.
• Proficient in using retail management software and tools.
• Flexibility to work varied hours, including weekends and holidays.
• Strong organizational skills with attention to detail.
• Customer-focused mindset with a passion for retail.
• Ability to adapt to changing business needs and priorities.
• Experience in training and developing team members.

Responsibilities

• Lead and manage the store team to achieve sales targets and operational goals.
• Ensure excellent customer service by training staff on best practices and store policies.
• Oversee inventory management, including stock replenishment and loss prevention strategies.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Implement promotional strategies and visual merchandising to enhance product visibility.
• Maintain store cleanliness and organization to provide a welcoming environment.
• Analyze sales data and customer feedback to identify areas for improvement.
• Collaborate with upper management to develop and execute store initiatives.
• Handle customer inquiries and resolve issues promptly and effectively.
• Ensure compliance with health and safety regulations within the store.

Skills

Leadership and team management skills

Excellent customer service and communication abilities

Proficiency in inventory management systems

Strong analytical skills for sales data interpretation

Ability to implement effective merchandising strategies

Problem-solving and conflict resolution skills

Time management and organizational skills

Knowledge of retail operations and best practices

Job description

The Store Team Leader plays a pivotal role in the retail environment, responsible for overseeing daily operations and ensuring a high level of customer satisfaction. This position requires a dynamic individual who can lead a team effectively while driving sales and maintaining store standards. The ideal candidate will have a strong background in retail management and a passion for delivering exceptional service. As a Store Team Leader, you will be instrumental in creating a positive shopping experience for customers and fostering a motivated team culture.

Responsibilities

1. Lead and manage the store team to achieve sales targets and operational goals.
2. Ensure excellent customer service by training staff on best practices and store policies.
3. Oversee inventory management, including stock replenishment and loss prevention strategies.
4. Conduct regular performance evaluations and provide constructive feedback to team members.
5. Implement promotional strategies and visual merchandising to enhance product visibility.
6. Maintain store cleanliness and organization to provide a welcoming environment.
7. Analyze sales data and customer feedback to identify areas for improvement.
8. Collaborate with upper management to develop and execute store initiatives.
9. Handle customer inquiries and resolve issues promptly and effectively.
10. Ensure compliance with health and safety regulations within the store.

Preferred Candidate

1. Proven experience in a retail leadership role.
2. Strong communication and interpersonal skills.
3. Ability to motivate and inspire a diverse team.
4. Excellent problem-solving and decision-making abilities.
5. Proficient in using retail management software and tools.
6. Flexibility to work varied hours, including weekends and holidays.
7. Strong organizational skills with attention to detail.
8. Customer-focused mindset with a passion for retail.
9. Ability to adapt to changing business needs and priorities.
10. Experience in training and developing team members.

Skills

• Leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in inventory management systems.
• Strong analytical skills for sales data interpretation.
• Ability to implement effective merchandising strategies.
• Problem-solving and conflict resolution skills.
• Time management and organizational skills.
• Knowledge of retail operations and best practices.