Team Leader

confidential; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent service organization in Riyadh is seeking a skilled Team Leader to oversee technicians and electricians in the After Sales department. The role focuses on resource utilization, customer satisfaction, and adherence to safety standards. Ideal candidates will possess strong leadership skills and experience in a technical service environment. Knowledge of workshop management systems is essential, as well as fluency in both Arabic and English.

Qualifications

• 3–5 years of experience in a workshop or technical service environment, including team supervision.
• Ability to motivate and develop team members to achieve performance goals.
• Solid understanding of workshop safety and environmental guidelines.

Responsibilities

• Lead and supervise technicians and electricians to ensure high-quality repairs.
• Plan and allocate daily workload to maximize productivity.
• Ensure all work complies with safety regulations.

Skills

Leadership skills

Communication skills

Interpersonal skills

Problem-solving abilities

Workshop management systems proficiency

Fluency in Arabic

Fluency in English

Education

Diploma or Bachelor’s degree in Automotive Technology

Tools

Workshop management systems

Job description

Job Summary

We are looking for a skilled and proactive Team Leader to oversee a team of technicians and electricians within the After Sales department. The role is responsible for ensuring efficient resource utilization, high service quality, and overall customer satisfaction, while maintaining compliance with company, manufacturer, and environmental standards.

Responsibilities

• Lead and supervise technicians, electricians, and mechanics to ensure high-quality repair and maintenance work.
• Plan and allocate daily workload to maximize productivity and efficiency in the workshop.
• Monitor team performance and provide guidance, coaching, and development opportunities.
• Ensure all work complies with company, manufacturer, and safety regulations.
• Promote teamwork, collaboration, and a positive working environment.
• Support the Service Manager in achieving departmental targets and KPIs.
• Ensure customer satisfaction through quality service delivery and adherence to deadlines.
• Maintain workshop standards, cleanliness, and adherence to safety protocols.

Key Performance Indicators (KPIs)

• Team performance and productivity
• Resource utilization and efficiency
• VQM / Dealer audit compliance
• Customer satisfaction (CEM)
• Staff turnover rate

Skills

• Diploma or Bachelor’s degree in Automotive Technology or related field preferred.
• Minimum 3–5 years of experience in a workshop or technical service environment, including team supervision.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to motivate and develop team members to achieve performance goals.
• Solid understanding of workshop safety and environmental guidelines.
• Proficient in using workshop management or DMS systems.
• Fluent in both Arabic and English (written and verbal).