Tamheer: Purchasing & Customer Service Officer

Hamad M. Al Rugaib & Sons Trading Co.; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading trading company in Saudi Arabia is seeking a Customer Service Representative to respond to inquiries via phone, email, and chat. The ideal candidate will have a Bachelor's degree and strong communication skills, with the ability to manage multiple tasks in a fast-paced environment. Saudi nationals with less than one year of work experience are encouraged to apply. This position offers a collaborative work environment focused on enhancing customer experience.

Qualifications

• Previous experience in customer service preferred but not mandatory.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with order status updates.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to enhance customer experience.
• Continuously improve service processes.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Ability to manage multiple tasks

Education

Bachelor's degree or equivalent

Job description

A leading trading company in Saudi Arabia is seeking a Customer Service Representative to respond to inquiries via phone, email, and chat. The ideal candidate will have a Bachelor's degree and strong communication skills, with the ability to manage multiple tasks in a fast-paced environment. Saudi nationals with less than one year of work experience are encouraged to apply. This position offers a collaborative work environment focused on enhancing customer experience.