Tamayyaz– Reservation Agent – Saudis Only

Accor Hotels; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A premium hotel in Riyadh is seeking a Reservations Officer to manage individual and group bookings. The ideal candidate will have strong communication skills, customer-oriented approach, and experience with reservation systems like Opera. Responsibilities include processing reservations, maintaining records, and ensuring excellent guest service. Join a dynamic team in a fast-paced environment offering opportunities for growth.

Qualifications

• Previous experience in hotel reservations or front office (preferred).
• Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
• Customer-oriented with a positive and professional attitude.

Responsibilities

• Process individual and group reservation requests efficiently.
• Respond promptly to inquiries via phone, email, or OTA platforms.
• Maintain reservation records and update changes.

Skills

Strong communication skills in English

Customer-oriented approach

Ability to multitask

Basic knowledge of Microsoft Office

Tools

Opera PMS

Accor Reservation Systems

Job description

Company Description

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world‑class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality

Job Description

Key Responsibilities

Reservations Handling

• Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
• Respond promptly to inquiries via phone, email, website, or OTA platforms.
• Upsell higher room categories and promote hotel packages to maximize revenue.
• Ensure all bookings are confirmed with complete and accurate guest information.

System & Reporting

• Maintain reservation records and update changes, cancellations, and no‑shows.
• Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.
• Prepare and send daily / weekly reservation reports as required.
• Ensure rate parity across all booking channels.

Guest Communication & Service

• Handle special requests (early check‑in, late check‑out, VIP amenities, etc.).
• Communicate professionally with travel agents, corporate clients, and walk‑in guests.
• Resolve booking‑related issues or elevate when necessary.
• Maintain confidentiality of guest information in line with data privacy standards.

Coordination & Compliance

• Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.
• Follow Accor policies, reservation procedures, and brand standards.
• Support in overbooking situations as per hotel revenue strategy.

Qualifications & Skills

Qualifications

Previous experience in hotel reservations or front office (preferred, not mandatory for entry‑level).

Knowledge of Opera PMS / Accor Reservation Systems is an advantage.

Strong communication skills in English (Arabic is a plus).

Customer‑oriented with a positive and professional attitude.

Ability to multitask and work under pressure.

Basic knowledge of Microsoft Office (Excel, Outlook).