“Tamayyaz–Guest Service Agent – Saudis Only”

Accor; Makkah Region; On-site; SAR 20,000 - 30,000; Full time

Job summary

A premier hospitality establishment in Makkah is seeking Saudi Nationals for the Tamayyaz development program. This opportunity is designed for those with little to no experience, offering classroom learning and on-the-job training in various hospitality roles. Ideal candidates have basic English skills, strong passion for hospitality, and excellent interpersonal skills. Join a team dedicated to providing world-class service in a premier location.

Benefits

On-the-job training

Career growth opportunities

Diversity and inclusion commitment

Qualifications

• Must be a Saudi National as per the Tamayyaz Program.
• Open to candidates with little to no work experience.
• Strong passion for the Hospitality Field.

Responsibilities

• Oversee daily operations and monitor performance.
• Handle guest check-ins and complaints.
• Assist various departments as needed.

Skills

Basic English skills

Interpersonal skills

Team player

Calm and courteous disposition

Job description

Overview

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training. The 41-storey Mövenpick Hotel and Residence Hajar Tower Makkah, located steps from the holy Ka’abah, offers premium accommodation and first-class hospitality with Swiss service standards managed by Accor. Its location within Abraj Al Bait tower complex provides access to a wide range of lifestyle facilities, with a privileged location, blessed views, modern amenities, and dining facilities with 5 distinct world-class restaurants.

Key Deliverables and Responsibilities

Planning & Organizing

• Review and update Logbook
• Check equipment
• Be smart, well groomed and maintain a friendly and cheerful disposition at all times
• Oversee the day to day operations
• Report regularly on happenings to Supervisors / Night Manager (if on shift)
• Monitor employees’ performance / coaching
• Fire Procedure
• First Aid Procedures
• Handle guest complaints and report to manager
• Implement and coordinate the Front Office OSM
• Perform in accordance with Standards and in line with the Company’s Values and Competencies
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Be aware of daily activities and have product knowledge of the hotel facilities
• Ensure panic report is printed during the shift at least twice

Operations

• Prepare for daily arrivals in terms of room allocation, and check traces for any special guest requests
• Register and process check-in for all arrivals
• Update and check guest information in the system after a complete check-in
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests’ departure
• Handles walk-in counter reservations at all times and processes call-in reservations when the room reservations section is closed
• Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries
• Resolve guests’ complaints/requests and liaise with the relevant department to ensure immediate follow-up; report to supervisors
• Handle issuance of guest room key cards and ensure effective control for guest security
• Check and convey messages to guests
• Assist at the Information Counter, Foreign Exchange, Night Audit and the Business Centre, as assigned
• Check the paymaster and assist Supervisors to have no paymasters pending
• Review log book, verify outstanding items and follow up on pending items. Identify any special assignments for the day
• Check hotel status, occupancy, functions, groups, VIPs
• File daily reception reports and documents systematically
• Print panic reports (at least twice a shift)
• Attend briefings; take notes and ensure timely follow-up
• Focus on the guests, maintain eye contact and acknowledge all guests at the desk
• At the end of the shift or day, communicate all information that the next shift needs to know for smooth operations
• Coordinate and share information with Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs
• Familiar with all related company documentation and the relevant Operational Standards for the role
• Maintain perfect grooming at all times
• Drive upselling
• Carry out any other reasonable task as requested

Qualifications

• Tamayyaz Program is for Saudi Nationals Only
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience
• Basic English skills are a must
• Strong passion for the Hospitality Field
• Excellent interpersonal and communication skills
• Is a team player that contributes to and proactively assists co-workers
• Ability to work a flexible roster depending on departmental needs
• Ability to focus attention on guest needs, always remaining calm and courteous

Additional Information

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
• Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/