Talent Development Specialist | Travel

Ten Group; Saudi Arabia; Hybrid; SAR 224,000 - 300,000; Full time

Job summary

A global lifestyle management company based in Saudi Arabia seeks a Talent Development Specialist to design and deliver employee training programs. The role includes conducting inductions, ongoing training sessions, and evaluations of training effectiveness. The ideal candidate will have at least 3 years of experience in training, strong GDS knowledge, and excellent communication skills. A competitive salary and hybrid working options are offered, along with a focus on employee development and diversity in the workplace.

Benefits

Competitive salary package

Paid time off

Remote working options

Employee discounts

Paid sabbaticals

Qualifications

• At least 3 years experience in Training and Talent Development.
• Hands-on experience with real-world scenarios in talent development.
• Exceptional knowledge of any Travel System, with a focus on Amadeus GDS.

Responsibilities

• Deliver induction and ongoing training sessions for new and existing employees.
• Evaluate training needs and update training materials as required.
• Collaborate with HR and department managers to align training with strategic goals.

Skills

GDS expertise

Training and development

Communication skills

Analytical skills

Project management

Education

High School Diploma

Tools

Microsoft Office

LMS

Job description

Introduction

Your Talent Can Shape the Future of Travel Training! At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Role Overview

This role will include inducting new employees, coaching existing employees, running refreshing training sessions on best practice processes within not only travel but also general customer service. It also includes doing quality reviews and spot checks if trained processes are implemented correctly, including respective reporting and coaching of employees on necessary measures to be taken based on the findings. Continuous improvement of processes and systems as well as support of testing and implementation of new systems or system updates will also be part of this role. Inductions, trainings and coaching session will mainly be delivered remotely but could also be done as classroom face‑to‑face sessions.

Key Responsibilities

• Training and Development Programs – Inductions: Deliver induction training ensuring dynamic sessions, sensible spread of information & timing of sessions as well as ample time for practical exercises. Ensure all training material regularly updated and available before each session. Deliver (1–2 days) on the job coaching post first two weeks of induction. Manage and ensure completion of any training to be delivered within the first 12 weeks. Provide feedback and handover notes to the line manager and buddy about new starters, including listening to calls, looking at requests and any watch outs.
• Delivery of ongoing and development training: Where appropriate, create training plans, implement sessions and mentor for the lifestyle manager development programmes. Deliver training modules as and when required, including refresher training. Update training modules and manual as new processes are implemented within the company. Work with line managers to identify training needs for individuals and teams. Work closely with key stakeholders specific travel (Member Satisfaction, Account Managers and Product) regarding training needs in terms of feedback (including NPS).
• Coaching: Support team managers to coach LMs (objectives to be agreed for individuals with team manager) on the floor. Continuous coaching of all employees in terms of overall Member Satisfaction and agreed measures to be implemented based on feedback. Keep up‑to‑date records of coaching, including successes and challenges and communicate to line manager monthly.
• Improvement of Travel processes/systems and other travel related project work: Closely work with the other travel trainers within Ten and do align training needs and schedules with Ten globally. Closely work with Travel TMs and Head of Travel as well as the Operations Director AEMEA to analyse working processes, identify measure to further improvement of efficiencies, training of new processes and monitor/reporting of improvements. Be involved in sign‑off and assist in the implementation of new releases. Support the Development Team in testing, process changes etc.
• Stakeholder Collaboration, Communication and employee engagement: Collaborate with HR, department managers, and other stakeholders to align talent development efforts with the overall strategic objectives of Ten. Support with induction training and onboarding through facilitation of sessions. Promote a culture of employee engagement by fostering a supportive and motivating work environment. Communicate regularly with employees to promote awareness of available development opportunities and to gather feedback on programs and initiatives.

Behavioral Expectations & Values

As a Talent Development Specialist, you will be expected to role model the behaviors associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering. We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.

Qualifications & Experience

• Minimum High School Diploma.
• Hands‑on experience and projects: hands‑on projects and real‑world scenarios that allow you to apply your knowledge and skills in talent development.
• Knowledge and experience in key L&D practices preferred.
• Be a SME in GDS and demonstrate exceptional knowledge of any Travel System, with several years of experience in training and development of travel system within the travel or tourism industry. At least 3 years experience working on Amadeus GDS system.
• Practical Experience and Projects: hands‑on projects and real‑world scenarios that allow you to apply your knowledge and skills in talent development (repeated section).
• At least 3 years experience in Training and Talent Development capacity, experience in facilitation of training sessions either face‑to‑face and/or virtually.
• Knowledge: Talent Development Principles, Understand fundamental concepts, theories, best practices.
• Knowledge and expertise in Talent Development Initiatives within Europe.
• Training and Development Methods: e‑learning, classroom training, mentoring, coaching and on‑the‑job training.
• Assessment and Evaluation: Design and implement assessments to identify skill gaps and evaluate effectiveness.
• Performance Management: Goal setting, performance appraisal and feedback mechanisms.
• Legal and Compliance: Labor laws, regulations, and compliance requirements related to talent development and HR practices.
• Global Distribution System: strong foundation and proficiency in using a GDS, preferably Amadeus.
• Knowledge, Skills & Abilities: Strong verbal and written communication skills in professional English, additional languages either German or French beneficial. Skilled in facilitating group discussions, workshops, and training sessions to engage learners and promote active participation. Experience in remote facilitation. Ability to design, develop, and update training materials and programs, considering adult learning principles and various learning styles. Analytical skills to gather and interpret data related to training effectiveness and make data‑driven decisions for program improvement. Manage multiple training projects simultaneously, including planning, scheduling, budgeting, and resource allocation. Familiarity with LMS, e‑learning authoring tools, and other technology platforms used in training and development. Skill in handling conflicts and challenges that may arise during training or mentoring sessions. Proficiency in Microsoft Office skills (Excel, Word, PowerPoint, Outlook, Access, OneNote).

Role Specific Competencies

• Invest in their own professional development by attending relevant workshops, conferences, and training courses.
• Demonstrates competent usage of all training systems and programs used at Ten (Ten Learning Online, Rise, Piktochart, Powerpoint, Teams).
• Understanding of training design including needs analysis, clear learning objectives, and measuring effectiveness of training.
• Understanding of the induction experience, resulting in an overall new starter NPS score of +75.
• Understanding of Ten’s program launch process and their roles/responsibilities.
• Role models confidently delivering training via classroom or remotely with the ability of creating and controlling an engaging learning environment.
• Role models Ten’s values in all design, delivery and communications.
• Competently communicates program changes/training updates to key stakeholders.
• Role models effective time management skills, is accountable for managing deadlines for all projects.
• Communicates ahead of time on the rare occasion when deadlines need to be extended and doesn’t need to be chased for updates.
• Role models the importance of investing in relationships across departments/regions.

Working Environment & Contract Type

In‑Office or Hybrid. Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you: A competitive salary package. Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Paid Sabbaticals: One month paid Sabbatical after every 5 years of service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program. Remote Working Holidays – possibilities to Travel and Work! Employee Discounts – Access to lots of great travel and entertainment discounts as our clients’ members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Safe & secure offices located in Kingdom of Saudi Arabia / United Kingdom.

Diversity & Inclusion

Commitment to Diversity: We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

Equal Opportunity Employer

Ten is an Equal Opportunity Employer. Candidates from all backgrounds are encouraged to apply.