Talent Acquisition Manager (CX)

SAED; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hiring solutions company is seeking a driven Talent Acquisition Manager to lead CX hiring operations in Saudi Arabia. You will manage a team to achieve ambitious hiring targets while ensuring quality and process discipline. The ideal candidate is an experienced TA leader with analytical skills and a deep understanding of the local market. This position offers the opportunity to make a measurable impact in a fast-paced environment.

Qualifications

• Experienced TA Manager or Senior Lead with a track record in high-volume recruitment.
• Strong people leader who can drive performance and engagement.
• Analytical and process-minded — able to turn data into operational decisions.

Responsibilities

• Lead the execution of high-volume CX hiring in Saudi Arabia.
• Manage a growing team of recruiters and coordinators.
• Analyze performance metrics to identify bottlenecks in the hiring funnel.

Skills

High-volume recruitment

People leadership

Analytical skills

Process optimization

Data-driven decision making

Job description

About the Role

We are looking for a driven, data-oriented, and delivery-focused Talent Acquisition Manager to lead CX hiring operations in Saudi Arabia.

This role is all about execution excellence — ensuring the team consistently delivers against ambitious hiring targets while maintaining quality, process discipline, and speed. Reporting to the Head of Talent Acquisition (CX), this person will oversee a team of recruiters and coordinators, manage day-to-day delivery, and continuously improve how we source, screen, and hire across one of the company’s fastest-growing markets.

This is a role for someone who thrives on structure, accountability, and measurable impact — a leader who can translate data into action and energy into results.

Key Responsibilities

• Drive Hiring Delivery in KSA
  • Lead the execution of high-volume CX hiring in Saudi Arabia, ensuring daily and weekly targets are consistently achieved.
  • Manage recruiter productivity and team performance with clear KPIs, dashboards, and regular reporting.
  • Collaborate with CX operations and workforce planning to align hiring output with business demand.
  • Ensure hiring quality through consistent application of screening, assessment, and evaluation standards.
• Lead, Coach, and Motivate the TA Team
  • Manage a growing team of recruiters and coordinators, setting clear expectations and maintaining high morale through demanding cycles.
  • Provide training, ongoing feedback, and career development to build recruiter capability.
  • Reinforce a culture of accountability, collaboration, and continuous improvement.
• Process & Performance Optimization
  • Analyze performance metrics to identify bottlenecks and opportunities for improvement across the full hiring funnel.
  • Introduce smarter, faster ways of working — from better candidate pipelines to automation and process refinement.
  • Work closely with the Head of TA to refine tools, systems, and reporting standards that scale with growth.
• Data-Driven Decision Making
  • Own reporting accuracy and performance visibility for KSA CX hiring.
  • Use analytics to guide recruiter prioritization, forecast delivery, and spot risks early.
  • Track conversion rates, recruiter load, time-to-fill, and quality-of-hire metrics to continuously improve outcomes.
• Collaboration & Stakeholder Management
  • Partner with CX operations and workforce planning to ensure aligned headcount forecasts and hiring timelines.
  • Work cross-functionally with HR, onboarding, and systems teams to ensure a seamless candidate-to-employee transition.
  • Serve as the point of contact for KSA-specific hiring escalations and business updates.

About You

• Experienced TA Manager or Senior Lead with a track record in high-volume recruitment (preferably CX or Operations).
• Strong people leader who can drive both performance and engagement across a fast-paced, metrics-driven team.
• Analytical and process-minded — able to turn data into operational decisions and consistent improvement.
• Comfortable managing daily delivery metrics and escalating when targets are at risk.
• Adaptable, hands-on, and detail-oriented — willing to dive into the data and the process when needed.
• Based in Saudi Arabia, with deep understanding of the local market and hiring nuances.