Systems Engineer

Giza Arabia; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technical services provider located in Dammam, Eastern Province, is looking for an engineer to analyze customer problems, prepare software and hardware design documents, and undertake testing of applications. Candidates should hold a Bachelor's in electrical or electronic engineering, possess excellent problem-solving skills, and demonstrate strong communication abilities. This is a pivotal role within the engineering team, focused on enhancing customer satisfaction through effective technical solutions.

Qualifications

• Bachelor’s degree in electrical/electronic engineering or a related field is required.
• Excellent problem-solving skills and attention to detail are essential.
• Strong verbal and written communication skills are necessary.

Responsibilities

• Analyze customer problems and resolve complaints.
• Prepare software and hardware design documents.
• Generate project documentation.
• Implement DCS and other applications.
• Undertake testing of software and hardware.
• Prepare and submit weekly reports.
• Provide feedback on technician performance.
• Report on customer service status.

Skills

Problem-solving skills

Attention to detail

Verbal communication skills

Written communication skills

Education

Bachelor’s degree in electrical/electronic engineering

Job description

Responsibilities

• Analyze customer problems, resolve and close customer complaints as per assignment from team leader.
• Prepare software and hardware design documents for review by project team leader/Senior engineer.
• Generate project documentation.
• Implement the DCS and other hardware and software applications.
• Undertake the testing of software and hardware including all internal, workshop, factory acceptance and site acceptance testing.
• Prepare and submit weekly reports to the project team leader.
• Provide feedback to the Services & Engineering Manager on the performance of the Technicians, as input into their performance evaluations.
• Report on the status of the customer service provided to the project team leader.

Skills

• Bachelor’s degree in electrical/electronic engineering or a related field.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.