System Administrator

Kaspersky Lab; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global cybersecurity firm in Riyadh seeks an IT Support Specialist to provide both onsite and remote assistance for hardware and software issues. This role involves first-line support for system administration, managing helpdesk tickets, and ensuring systems are secure. Applicants should have at least 3 years of IT Helpdesk experience, strong knowledge of Microsoft systems, and excellent English communication skills. Team collaboration and customer focus are essential qualifications. Competitive package and opportunities for growth are offered.

Qualifications

• Minimum 3 years of experience in IT Helpdesk or System Administration.
• Solid overall knowledge of IT systems and environments.
• Organized, reliable, and able to plan and prioritize work effectively.

Responsibilities

• Provide onsite and remote support for hardware and software.
• Manage tickets in the ITSM tool from creation to resolution.
• Deliver first-line support for system administration tasks.

Skills

Fluent English

Strong communication skills

IT systems knowledge

Active Directory administration

Basic IP networking knowledge

Service mindset

Team player

Education

Formal education in IT or related field

Tools

Windows 11

Windows Server 2022

Cisco network devices

Apple macOS

Job description

Responsibilities

• Provide onsite and remote support for hardware and software
• Answer helpdesk calls and manage tickets in the ITSM tool from creation to resolution
• Deliver first-line support for system administration tasks, including Active Directory 2016/2019 (user accounts, passwords, DNS, DHCP)
• Set up, configure, and deploy PCs, laptops, and related equipment
• Ensure systems are updated with the latest security patches
• Provide cross-location IT support across the European & META region
• Work closely with Head Office in Moscow through remote hands activities
• Assist with server administration and the deployment of new server and network infrastructure
• Provide first-line support for network equipment such as switches and routers
• Support and maintain various business and specialized applications
• Handle daily IT operations including first, second, and third level support requests
• Prepare technical improvement proposals together with the line manager
• Deliver user training when required
• Work with systems including IBM servers, Cisco network devices, Dell & Lenovo workstations, and Canon printers
• Support client software such as Windows 11, macOS, Microsoft Office 2019/2021, Chrome, Internet Explorer, Adobe Acrobat and Photoshop, and Kaspersky endpoint security

Job Requirements:

• Minimum 3 years of experience in IT Helpdesk or System Administration
• Fluent English with strong written and verbal communication skills
• Solid overall knowledge of IT systems and environments
• Strong experience supporting Microsoft Windows operating systems (Windows 11, Windows Server 2022)
• Practical experience with Active Directory administration, DNS, and DHCP
• Basic knowledge of IP networking including routing and firewalls
• macOS knowledge is a plus
• Microsoft certifications are welcome
• Knowledge of VoIP telephony, especially Avaya, is an advantage
• Formal education or proven experience in IT, telecommunications, or a related field
• ITIL knowledge is a plus
• Basic understanding of project management methods such as PRINCE2 or PMBOK is an advantage
• Strong service mindset with excellent customer focus
• Good interpersonal and communication skills
• Organized, reliable, and able to plan and prioritize work effectively
• Team player with a positive attitude, able to work independently and collaboratively

Application process

• HR Interview
• Meeting with Hiring Team
• Offer stage & Reference Check

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