Supervisor, ERP Support

ARO Drilling; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading drilling company in Al Khobar, Saudi Arabia seeks an experienced IT professional to manage ERP system administration and projects. Ideal candidates will have a Bachelor's degree in IT and at least 9 years of relevant experience in ERP system management and project implementation. Strong leadership and communication skills are essential for this role. Competitive salary and opportunities for professional growth are offered.

Qualifications

• Minimum 9 years’ experience in IT with proven track record in systems implementation.
• Experience in developing and managing an ERP system.
• Experience in hands‑on project management and organizational change.

Responsibilities

• Understand ERP technical setup and support model.
• Lead ERP development and configuration.
• Execute Opex Budget management under supervision.
• Ensure Cybersecurity mandates for ERP are met.
• Manage employee timesheets and Supply Chain activities.

Skills

Team leadership

Project management

Excellent communication

Problem-solving

Attention to detail

Organizational skills

Interpersonal skills

Change management

Education

Bachelor’s degree in IT

Job description

Duties and Responsibilities (shall include but not be limited to):

• Understand ERP technical setup and evolvement, support model, contracts, resources needs to manage the area.
• Supervise ERP system administration activities to achieve optimum healthiness and timely support.
• Lead, consolidate, and report ERP development and configuration work regularly.
• Understand ARO’s overall mission and strategic goals pertaining to the area and work under the guidance of the IT Applications head to align the goals and priorities of the team.
• Lead all demands, and projects related to IFS and ensure proper change management in place.
• Develop 3‑year roadmap for the area to ensure ARO IT Business Plans are aligned and updated.
• Execute Opex Budget under the guidance of the IT Applications head and fully review all financial items related to the area of support.
• Manage employee timesheets and Supply Chain activities.
• Ensure Cybersecurity mandates and requirements are fulfilled for EPR.
• Train and mentor, the team and execute sourcing and onboarding activities seamlessly to avoid impact on IFS support to the business.
• Performs other related duties as expected or assigned by IT Management.
• Travel to remote locations, including land and offshore rigs, is required, this may be up to 15% of the time.
• Manage and plan for the design, development, integration, and implementation of ERP systems and integrations with business applications and platforms.
• Leading the team to support production applications.
• Analyze and troubleshoot user issues and questions regarding assigned applications and software.
• Responsible for answering incoming phone calls and email requests in a timely manner.
• Responsible to liaise with end user or ERP /Vendor Team to report any unresolved issues.

Qualifications & Experience:

• Bachelor’s degree in IT with minimum 9 years’ experience in IT with proven track record in systems implementation.
• Experience in developing and managing an ERP system.
• Experience in hands‑on project management and organizational change.

Skills :

• Ability to lead a team and assign change requests accordingly.
• Ability to work on own initiative and prioritize workload accordingly.
• Organized, thorough, and diligent with acute attention to detail.
• Excellent communication skills with colleagues as well as external customers.
• Maintaining composure during challenging technical problems.
• Ability to manage multiple (some conflicting) workstreams to ensure the successful delivery of our objectives.
• Good influencing and project management skills.
• Outstanding communicator with the ability to engage at all levels.
• Problem‑solving and project management experience.
• Ability to operate network component analyzers, scanners, and testers.
• Hands‑on hardware troubleshooting experience.
• Strong written and oral communication skills.
• Good interpersonal skills.
• Ability to conduct research into networking issues and products as required.