Strategic Partner Manager, MENA

Greenfly; Riyadh; On-site; SAR 250,000 - 300,000; Full time

Job summary

A leading digital media platform in Riyadh is seeking a Customer Success Manager to enhance key customer relationships and ensure satisfaction. The ideal candidate has over 6 years of experience in account management within enterprise sports and media organizations and is bilingual in Arabic and English. This role involves driving customer retention, expanding our portfolio, and collaborating across departments to maximize value. Excellent presentation skills and a proactive approach are essential.

Benefits

Stock options

Great benefits package

Qualifications

• 6+ years in account management, customer success or SaaS B2B.
• Experience with enterprise sports & media organizations.
• Ability to navigate complex business structures.

Responsibilities

• Lead strategic conversations with key stakeholders.
• Establish and build customer relationships.
• Drive renewals and grow business within customers.
• Monitor customer usage and metrics.

Skills

Account management

Customer retention

Presentation skills

Project management

Relationship building

Bilingual in Arabic and English

Tools

Salesforce.com

Customer management tools

Job description

As Greenfly continues to grow globally, we are seeking a relationship-driven individual to help retain and expand our growing portfolio of key customers. Our enterprise SaaS platform empowers organizations to collect, automatically organize, and distribute digital media to hundreds or thousands of advocates and partners to increase social media reach and engagement, and drive revenue growth.

As a part of the Customer Success (CS) department, the ideal person for this role will be a critical part of Greenfly’s CS team. With a track record of growing accounts and building long-term relationships, you will own the relationship and growth of a few key iconic customers. Based in Riyadh, this role will initially focus primarily on our relationship with the Saudi Pro League. However, it will expand beyond this as our client base in MENA expands over time.

Building a deep understanding of how Greenfly’s customers should utilize Greenfly to best support and optimize their organizations, you’ll be pivotal in ensuring customer satisfaction, retention and expansion. The Customer Success team will look to you as an expert in the MENA region, your customers and their respective industries.

Greenfly is a digital media collaboration platform that enables - and inspires - brands to request, manage and share user- and creator-generated content with athletes, influencers, talent, advocates, brand ambassadors, employees, fans, and more. Co-founded by MLB all-star Shawn Green, the company began in 2015 and has quickly established a significant foothold in the sports, media, and brand sectors.

Responsibilities

• Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
• Establish and build customer relationships at all levels of Greenfly’s strategic customers
• Drive renewals and grow Greenfly’s business within specific customers, working across business units/organizations at our customers
• Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
• Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
• Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
• Create unique on-boarding plans for customers’ advocates with attention todetail
• Support on specific strategic accounts, co-owning both customer-facing and internal execution and communication
• Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
• Work proactively to anticipate potential challenges and eliminate any risk for churn
• Create and deliver reports to showcase value, opportunities for improvement and growth, and overall trends
• Build out best practices and processes related to your customers and the UK/European market

Qualifications

• Experience working at or directly with enterprise sports & media organizations
• Arabic and English speaking are a must
• Proven results in meeting customer retention and expansion goals
• Excellent presentation skills - verbal and written – when communicating to a range of stakeholders, including executive teams.
• A proactive approach to building customer relationships and navigating complex business structures.
• 6+ years of overall account management, customer success or SaaS B2B experience
• Clear understanding of the social media and sports landscape and current trends
• Exceptional written and verbal communication skills
• Proven ability to succeed in a fast-paced, startup environment
• Problem solver with strong project management skills
• Ability to ramp quickly
• Experience with Salesforce.com or a customer management tool such as Catalyst
• Experience working in a startup environment

Stock options

Great benefits package

This position is based in Riyadh, Saudi Arabia

You\'ll visit our Santa Monica, California HQ office occasionally and our EMEA HQ in London

Greenfly is an equal opportunity employer and we have a culture of diversity and inclusion

At Greenfly, we celebrate different opinions and points of view and we believe that our diversity drives innovation. Together, we are building an inclusive culture that encourages, supports and appreciates the diverse voices of our employees. We want every one of our employees to feel valued, appreciated, and free to be who they are at work. Our hiring and management programs are designed to foster inclusiveness. Diversity fuels our innovation and helps us to continue to create deeper connections with the customers we serve.