Strategic Customer Success Manager

Forcepoint; Municipality of Al Shamal; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global cybersecurity firm in Saudi Arabia is looking for an Account Manager to manage customer accounts, ensuring their satisfaction and driving value from Forcepoint investments. The ideal candidate should have a strong background in customer management and experience in the high-tech sector. Responsibilities include account renewal negotiations and conducting customer meetings to drive account health and success.

Qualifications

• Proven track record of successfully managing and developing accounts.
• Experience in managing accounts with responsibility for value creation.
• Experience in a Success or Renewals position in a high-tech organization.

Responsibilities

• Manage a diverse portfolio of customer accounts.
• Build and maintain relationships with customer accounts.
• Monitor customer utilization and health scores.

Skills

Customer satisfaction

Communication

Presentation

Service Orientation

Cross-Functional Thinking

Creativity

Tools

Salesforce

Gainsight

MS Office

Job description

A global cybersecurity firm in Saudi Arabia is looking for an Account Manager to manage customer accounts, ensuring their satisfaction and driving value from Forcepoint investments. The ideal candidate should have a strong background in customer management and experience in the high-tech sector. Responsibilities include account renewal negotiations and conducting customer meetings to drive account health and success.