Strategic Customer Success & Growth Manager

Sscegypt; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A tech solutions company in Riyadh seeks a Customer Success Manager to ensure client satisfaction and retention. The role involves onboarding customers, managing relationships, and providing technical expertise in cybersecurity. Ideal candidates will have experience in customer success and a strong understanding of cybersecurity frameworks. This position offers opportunities for career growth and collaboration with internal teams.

Qualifications

• Experience in customer success or account management.
• Proven ability in building strong client relationships.
• Strong understanding of cybersecurity frameworks and services.

Responsibilities

• Guide clients through onboarding and ensure product understanding.
• Build and maintain trusting relationships with clients.
• Identify potential issues and resolve them proactively.
• Monitor customer performance and suggest improvements.
• Assist sales teams in preparing proposals and closing deals.

Skills

Customer onboarding and training

Relationship management

Technical expertise in cybersecurity

Solution design

Proactive issue resolution

Sales support

Job description

A tech solutions company in Riyadh seeks a Customer Success Manager to ensure client satisfaction and retention. The role involves onboarding customers, managing relationships, and providing technical expertise in cybersecurity. Ideal candidates will have experience in customer success and a strong understanding of cybersecurity frameworks. This position offers opportunities for career growth and collaboration with internal teams.