Strategic Customer Experience Leader: Loyalty & Insights

BinDawood Holding; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading retail company in Jeddah is seeking a Customer Experience Manager to enhance customer satisfaction and loyalty across all touchpoints. The ideal candidate will develop strategies, manage feedback, and collaborate with teams to ensure a seamless customer journey. A Bachelor's degree in Business Administration or Marketing and 5–8 years of experience in service management is required. Fluency in Arabic and English is essential.

Qualifications

• 5–8 years in customer experience or service management, preferably in retail.
• Strong analytical and data interpretation skills.
• Fluency in Arabic and English.

Responsibilities

• Develop and execute a comprehensive customer experience strategy.
• Establish and manage feedback mechanisms for customer insights.
• Work with cross-functional teams to optimize customer touchpoints.
• Define and maintain customer service protocols.
• Design loyalty programs to increase customer engagement.
• Monitor KPIs to track customer satisfaction and service effectiveness.

Skills

Strategic thinking

Problem-solving

Analytical skills

Communication

Leadership

CRM systems familiarity

Digital customer engagement

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Job description

A leading retail company in Jeddah is seeking a Customer Experience Manager to enhance customer satisfaction and loyalty across all touchpoints. The ideal candidate will develop strategies, manage feedback, and collaborate with teams to ensure a seamless customer journey. A Bachelor's degree in Business Administration or Marketing and 5–8 years of experience in service management is required. Fluency in Arabic and English is essential.