Strategic CSM, EMEA: Enterprise Adoption & Health

Medium; Remote; SAR 374,000 - 488,000; Full time

Job summary

A leading partner company is seeking a Strategic Customer Success Manager in Saudi Arabia to drive product adoption and retention for a strategic portfolio of enterprise customers. The role requires minimum five years of B2B SaaS customer success experience and the ability to manage accounts exceeding $2m in ARR. You will collaborate with cross-functional teams to ensure customer health and tailored solutions. Competitive benefits include unlimited PTO and a generous professional development budget.

Benefits

Unlimited Paid Time Off (PTO)

10-year exercise window for stock options

Fully paid family leave for twelve weeks

Generous budget for equipment and software

$100/month education budget

Qualifications

• Minimum of five years of customer success experience in B2B SaaS.
• Proven ability to manage strategic customer accounts exceeding $2m in ARR.
• Experience working with complex, configurable products.

Responsibilities

• Partner with upmarket customers to drive product adoption and retention.
• Manage a strategic portfolio of approximately 20 enterprise customers.
• Collaborate with sales and support teams to align stakeholder communication.

Skills

Customer success experience in B2B SaaS

Strong communication skills

Detail-oriented

Adaptability to customer needs

Job description

A leading partner company is seeking a Strategic Customer Success Manager in Saudi Arabia to drive product adoption and retention for a strategic portfolio of enterprise customers. The role requires minimum five years of B2B SaaS customer success experience and the ability to manage accounts exceeding $2m in ARR. You will collaborate with cross-functional teams to ensure customer health and tailored solutions. Competitive benefits include unlimited PTO and a generous professional development budget.