Store Manager - Faces

Chalhoub Group; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading luxury retailer in Jeddah is seeking an experienced Store Manager to drive business and manage a team. Responsibilities include building customer relationships and ensuring excellent service while adhering to brand guidelines. Ideal candidates should have a minimum of 2 years of experience and fluency in Arabic and English. The company offers a competitive perks package including healthcare and flexible working policies.

Benefits

Healthcare benefits

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Qualifications

• Minimum 2 years of experience as Store Manager.
• Fluent in both Arabic & English.

Responsibilities

• Drive the store business and recruit loyal VIP customers.
• Manage the team and ensure adherence to brand guidelines.
• Define store action plans to achieve sales targets.
• Lead team development through coaching and performance improvement.
• Promote an omnichannel customer experience.

Skills

Store management experience

Customer relationship management

Fluency in Arabic

Fluency in English

Job description

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What You'll Be Doing

At Chalhoub, creativity is a team effort! Working as a Store Manager you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand's guidelines and store processes.

Key Responsibilities

• Represent the brand and communicate its values through all interactions.
• Define and execute store action plans to achieve sales targets and KPIs.
• Build and maintain strong customer relationships using data to create future opportunities.
• Lead and develop the team by recruiting, coaching, and fostering a positive work environment.
• Promote growth mindset and monitor team development and performance improvement plans.
• Drive an omnichannel customer experience, focusing on clienteling and VIP engagement.
• Ensure operational excellence by following policies, managing e-commerce orders, and maintaining VM standards.
• Leverage technology tools to enhance customer experience and train the team on their use.
• Ensure compliance with legal, safety, and HR guidelines while optimizing floor coverage based on traffic data.

What You'll Need To Succeed

• Minimum 2 years of experience as Store Manager
• Fluent in both Arabic & English

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.