Store Manager

Independent Food; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading food company in Saudi Arabia is seeking an experienced Store Manager to oversee daily operations and ensure exceptional customer service. You will drive sales performance and lead, inspire, and develop a high-performing team. The ideal candidate will have proven experience in retail or food & beverage management, strong leadership skills, and a passion for delivering top-notch customer experiences. This role requires a flexible schedule and a proactive approach to health and safety compliance.

Qualifications

• Proven experience in retail, hospitality, or food & beverage management.
• Strong leadership and team-building skills.
• Passion for customer service and a dynamic work environment.

Responsibilities

• Oversee daily store operations and ensure exceptional customer service.
• Drive sales performance and achieve revenue targets.
• Maintain health and safety compliance in the store.

Skills

Leadership skills

Customer service

Problem-solving

Inventory management

Multitasking

Job description

Job Summary

As a Store Manager at Joe & The Juice, you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving sales performance. You will lead, inspire, and develop a high-performing team while maintaining the brand's energetic and dynamic culture.

Key Responsibilities

Operations & Sales

• Ensure smooth day-to-day operations, including inventory management, stock ordering, and adherence to company policies.
• Drive sales performance and achieve revenue targets through excellent customer engagement and upselling techniques.
• Monitor and optimize store profitability, including labor costs and waste management.

Team Leadership & Development

• Recruit, train, and develop a passionate team of juicers and baristas.
• Lead by example in fostering a high-energy, team-oriented, and fun work environment.
• Conduct regular performance evaluations and provide coaching to enhance team productivity.

Customer Experience & Brand Standards

• Maintain exceptional customer service standards, ensuring an outstanding experience for every guest.
• Uphold and enforce Joe & The Juice’s brand guidelines, store aesthetics, and hygiene standards.
• Handle customer inquiries, feedback, and complaints professionally.

Health & Safety Compliance

• Ensure all food safety, hygiene, and health & safety regulations are strictly followed.
• Maintain cleanliness and organization across all areas of the store.

Requirements

• Proven experience in a retail, hospitality, or food & beverage management role.
• Strong leadership and team-building skills with a hands-on approach.
• Passion for customer service and a dynamic, high-energy work environment.
• Ability to multitask, prioritize, and problem-solve effectively.
• Knowledge of inventory and financial management (P&L experience is a plus).
• Flexible schedule, including weekends and holidays