Store Manager

Independent Food Company; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Store Manager to oversee daily operations at their Riyadh location. This role focuses on driving sales, developing a passionate team, and ensuring exceptional customer experiences while adhering to brand standards and health regulations.

Qualifications

• Proven experience in retail or food & beverage management.
• Strong leadership and team-building skills required.
• Ability to handle customer inquiries and complaints.

Responsibilities

• Manage daily store operations and drive sales performance.
• Recruit and develop a high-performing team.
• Maintain exceptional customer service standards.

Skills

Leadership

Customer Service

Team Building

Inventory Management

Problem Solving

Job description

Job Summary:

As a Store Manager at Joe & The Juice, you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving sales performance. You will lead, inspire, and develop a high-performing team while maintaining the brand's energetic and dynamic culture.

Key Responsibilities:

Operations & Sales:

• Ensure smooth day-to-day operations, including inventory management, stock ordering, and adherence to company policies.
• Drive sales performance and achieve revenue targets through excellent customer engagement and upselling techniques.
• Monitor and optimize store profitability, including labor costs and waste management.

Team Leadership & Development:

• Recruit, train, and develop a passionate team of juicers and baristas.
• Lead by example in fostering a high-energy, team-oriented, and fun work environment.
• Conduct regular performance evaluations and provide coaching to enhance team productivity.

Customer Experience & Brand Standards:

• Maintain exceptional customer service standards, ensuring an outstanding experience for every guest.
• Uphold and enforce Joe & The Juice’s brand guidelines, store aesthetics, and hygiene standards.
• Handle customer inquiries, feedback, and complaints professionally.

Health & Safety Compliance:

• Ensure all food safety, hygiene, and health & safety regulations are strictly followed.
• Maintain cleanliness and organization across all areas of the store.

Requirements:

• Proven experience in a retail, hospitality, or food & beverage management role.
• Strong leadership and team-building skills with a hands-on approach.
• Passion for customer service and a dynamic, high-energy work environment.
• Ability to multitask, prioritize, and problem-solve effectively.
• Knowledge of inventory and financial management (P&L experience is a plus).
• Flexible schedule, including weekends and holidays