Store Manager

Asteri Beauty (B Corp™); Medina Province; On-site; SAR 187,000 - 263,000; Full time

Job summary

A luxury beauty retailer in Saudi Arabia is seeking a dynamic Store Manager to lead pop-up shops and manage their first luxury beauty store in Riyadh. The ideal candidate will have retail management experience in the GCC beauty industry, focusing on exceptional customer service and team development. Responsibilities include recruitment, store operations management, and achieving sales objectives. This role offers an exciting opportunity for a proven leader to drive customer-centric strategies in a fast-paced environment.

Qualifications

• Proven retail management experience within the GCC retail beauty industry.
• Extensive experience with customer and sales service targets and key performance indicators.
• Retail operations experience with inventory and facilities management, including cash reconciliation.

Responsibilities

• Recruit best-in-class team for excellent customer experience.
• Manage store operations to achieve sales objectives.
• Monitor and analyze sales performance to maximize stock potential.
• Provide coaching to sales team for exceptional customer satisfaction.
• Maintain staffing levels to ensure exceptional customer service.

Skills

Retail management experience

Customer service target achievement

Strong interpersonal skills

Fluency in English and Arabic

Job description

The Opportunity:

coolRed Cactus is currently seeking a dynamic Store Manager to lead a series of pop-up shops in KSA and our first luxury beauty store in Riyadh. Taking pride in the coaching and development of frontline teams, the Store Manager will be geared towards exceptional customer service and operational excellence. Reporting directly to the Retail Operations Manager, the Store Manager will be responsible for the overall performance, recruitment, operational management as well as inventory management, creating and executing an agile business plan to attract customers through customer centricity and relationship management. They will be an ambitious leader capable of developing high performing and happy teams by helping others reach their full potential.

The Role:

Assistant Store Manager excellence requires full-time in-store presence:

• Recruitment of best-in-class team who will deliver excellent customer experience.
• Management of the store operations in order to achieve sales objectives and operations key performance indicator in line with the brand’s vision.
• Monitors and analyzes sales performance and provides reports on performance and insights to maximize stock potential.
• Ensuring the effectiveness of the sales team by regular coaching on the deliverance of exceptional customer satisfaction.
• Demonstrating a hands‑on approach to sales leadership through being a team member of the sales floor.
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service provided at all times; prepares schedules and ensures adequate shift coverage.
• Ensures seasonal peaks and activities are taken account of when preparing forecasts and staff rotas.
• Contributing to the development of marketing strategies and in-store events through consistent communication with regional management.
• Management of the store inventory as well as stock levels, ensuring smooth operational guidelines are met.
• Ensuring operational excellence is maintained in line with regional culture and local legislation through regular training initiatives for frontline teams.

The Candidate:

Key attributes of a Store Manager include:

• Proven retail management experience within the GCC retail beauty industry.
• Extensive experience with customer and sales service targets and key performance indicators.
• Retail operations experience with inventory and facilities management, including cash reconciliation.
• Strong interpersonal and communication skills, with a sense of business acumen.
• Fluency in English and Arabic is a must.