Speciality Outlet Manager

Rotana Hotels; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Saudi Arabia is seeking a Specialty Outlet Manager to oversee the operations of their Food & Beverage outlet. This role involves managing a team to provide top-quality service, conducting training, and ensuring customer satisfaction while meeting financial goals. The ideal candidate will have a degree and at least two years of relevant experience in the Middle East, alongside strong communication skills and a solid background in food & beverage.

Qualifications

• Minimum of two years experience in a similar role, preferably in the Middle East.
• Computer literate with effective communication skills.
• Excellent command of written and spoken English.

Responsibilities

• Manage the respective outlet operations for customer satisfaction.
• Prepare schedules for employees according to forecast.
• Conduct regular training sessions with team members.
• Evaluate team performance and promote internal development.
• Ensure timely setup of the Food & Beverage outlet.
• Handle guest welcome and seating.
• Maintain relationships with outlet patrons.
• Tour the outlet to ensure cleanliness and maintenance.
• Be involved in the outlet's promotional activities.

Skills

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Education

College / University Degree

Job description

Job Description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As a Specialty Outlet Manager you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as-

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities

Skills

Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results