Speciality Outlet Manager

Rotana Hotels; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A premier hotel chain in Saudi Arabia is seeking an experienced Specialty Outlet Manager to oversee food and beverage operations. You will be responsible for planning, managing a team, and ensuring customer satisfaction while meeting financial goals. Candidates must hold a degree and have at least two years of experience in a similar position, preferably in the Middle East. Strong communication skills and adaptability are also essential for this role.

Qualifications

• Minimum of two years experience in a similar role, preferably in the Middle East.
• Excellent command of written and spoken English.
• Computer literate with effective communication skills.

Responsibilities

• Prepare schedules for all employees according to the forecast.
• Conduct regular training sessions with the assigned team.
• Evaluate the performance of the assigned team.
• Ensure timely set up of the assigned Food & Beverage outlet.
• Maintain a professional relationship with patrons.

Skills

Effective Communication

Understanding Hotel Operations

Planning for Business

Adaptability

Customer Focus

Drive for Results

Education

College / university degree

Job description

Job Description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As a Specialty Outlet Manager you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as-

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities

Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising OperationsTeamwork
• Adaptability
• Customer Focus
• Drive for Results