Specialist, Product

Baxter Company Limited ( BCL ); Eastern Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading healthcare firm in Saudi Arabia is seeking a skilled professional to deliver high-quality patient care and support sales targets. The ideal candidate will have a Bachelor's degree in Nursing or a medical-related field and at least one year of experience in healthcare. Responsibilities include training for customers and sales teams, technical support, and maintaining strong relationships with clients and healthcare professionals.

Qualifications

• Minimum 1 year’s experience in a healthcare environment.
• Ability to provide training and education on product usage.
• Strong customer service skills to handle inquiries and support.

Responsibilities

• Deliver high-quality patient care at assigned accounts.
• Support the sales team with daily activities.
• Conduct daily visits to customers as per plan.
• Build and maintain relationships with healthcare professionals.

Skills

Customer support

Training and education

Technical support

Relationship building

Education

Bachelor's degree in Nursing or medical/paramedical degree

Job description

Role Purpose

Responsible for the delivery of high‑quality patient care at assigned accounts within his own geographical business area. Assisting the sales team to achieve team sales targets, patient targets and customer satisfaction for the assigned therapies and/or medical products. Utilize marketing tools and professional skills to attain goals as defined by best practice standards. Support Sales team with day‑to‑day activities and support patients on deliveries / product mix. Handling urgent calls, emails, and messages from patients and Product Specialist, answering customer queries, developing and maintaining filing systems so as to maintain sales records, prepare required reports.

Job Accountabilities & Activities

• Provide training and education to customers, sales teams, on product usage, troubleshooting, and best practices.
• PD Training and Education for the pts and their relatives and HCP’s.
• Handling Customer needs and Scientific concerns.
• Conduct daily visit with one of his Customer as per plan and needed.
• Meet customer needs as first contact & company representative.
• Provide technical support and guidance to customers, including troubleshooting and resolving issues.
• Build and maintain strong relationships with customers to understand their needs and preferences.
• Daily report & work running process.
• Guide customers in the usage of Company products and therapies PD Education.
• Gather and share with other product Specialist and with line management all possible information.
• Meet customer needs as first contact & company representative.
• Create networks with HCP’s, Head of Department, and PD unit.
• Follow‑up with patient requirements (Supply and Delivery).

Education & Certifications

Bachelor’s degree in Nursing or medical / paramedical degree is required.

Required Years Of Experience

Minimum 1 year’s experience in a Health care environment.