Specialist, Customer Intelligence & Analytics (CDU3) - 20004727

Qiddiya Investment Company; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading entertainment and cultural destination in Saudi Arabia is seeking a Customer Experience Analyst to support the development of data-driven insights for enhanced customer interactions. The role emphasizes customer analytics, research programs, and performance measurement, requiring strong stakeholder management and project leadership. The ideal candidate possesses a Bachelor's degree and at least 2 years of experience in customer insights, particularly in the GCC market. This position offers an opportunity to play an impactful role in a transformative project.

Qualifications

• At least 2 years of experience in customer analytics, CX research, or customer insights (GCC market preferred).

Responsibilities

• Conduct customer intelligence activities including data collection and analysis.
• Manage voice-of-customer research programs, surveys, and feedback loops.
• Create dashboards to highlight CX performance indicators.
• Collaborate with stakeholders to translate insights into enhancements.
• Support persona creation and journey analytics.

Skills

Customer intelligence

Data analysis

Stakeholder management

Project leadership

Data-driven problem solving

Education

Bachelor’s degree in Business, Analytics, Marketing, or a related discipline

Job description

Qiddiya is Saudi Arabia’s future capital of entertainment, sports, and culture — a 360 km² mega‑project just outside Riyadh. From F1‑grade racetracks and theme parks to stadiums and performance venues, we’re creating a destination like no other. This is more than a project, it’s a national transformation. As construction accelerates, we’re hiring ambitious talent to help shape it. If you’re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.

Role Summary

Supports the development of data‑driven insights that improve customer experience across all transport touchpoints. This role focuses on customer analytics, research programs, and performance measurement to inform decision‑making and drive continuous enhancement of multimodal journeys. Reporting to the Director of Strategy, this role plays a critical role in partnering with HR to shape and deliver initiatives that enhance employee engagement, team effectiveness, culture, and talent development across the function. While the role has no direct reports, it requires exceptional stakeholder management, influence, and project leadership to deliver cross‑functional outcomes that align with our strategic priorities. The ideal candidate is a strong communicator, proactive organiser, and data‑driven problem solver capable of navigating complex team dynamics and priorities.

Key Responsibilities

• Conduct customer intelligence activities, including data collection, analysis, and reporting on customer behaviors and satisfaction drivers.
• Manage voice‑of‑customer (VoC) research programs, surveys, feedback loops, and digital experience analytics.
• Create dashboards and reports that highlight key CX performance indicators, trends, and improvement opportunities.
• Collaborate with cross‑functional stakeholders (Operations, Digital, Planning, and CX Design) to translate insights into practical enhancements.
• Support persona creation, segmentation, and journey analytics to optimize experiences across all customer interactions.
• Contribute to innovation projects by validating hypotheses with customer data and research findings.

Behavioral Competencies

• Data‑Driven Mindset – Makes decisions grounded in customer insights and measurable outcomes.
• Customer Obsession – Advocates for customer needs and expectations across the business.
• Collaboration & Influence – Works effectively with multiple teams to align on priorities and actions.
• Analytical Thinking – Applies structured problem‑solving, storytelling with data, and attention to detail.

Qualifications

• Bachelor’s degree in Business, Analytics, Marketing, or a related discipline.
• 2+ years in customer analytics, CX research, or customer insights (GCC market preferred).