Spa Therapist - Six Senses Southern Dunes

InterContinental Hotels Group; Umluj; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading global hotel brand in Umluj is looking for a Spa Therapist to deliver exceptional guest experiences and ensure all treatments meet high standards. You will greet guests, perform spa treatments, and maintain cleanliness in the Spa environment. Ideal candidates will possess strong customer service and sales skills, along with personal grooming excellence. This role involves upselling spa services and products while adhering to company standards. Join us and enhance our guest experiences today.

Qualifications

• Ability to greet guests and conduct check-in procedures efficiently.
• Experience in performing spa treatments to high standards.
• Strong personal hygiene and grooming standards are required.

Responsibilities

• Greet guests and perform registration procedures.
• Recommend treatments based on guest consultations.
• Maintain cleanliness and hygiene standards in treatment rooms.
• Handle guest complaints and log comments effectively.
• Achieve sales targets through upselling services and products.

Skills

Customer service

Spa treatments knowledge

Sales skills

Personal grooming

Job description

Spa Therapist - Six Senses Southern Dunes

Hotel: Southern Dunes The Red Sea (RSISD), Southern Dunes Site 14, The Red Sea Development, 48321

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

• Greet guests on arrival and conduct check‑in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Perform spa menu treatments as per Six Senses Spas standards.
• Recommend treatment and products based on lifestyle consultation form and after asking the assessment questions to guest.
• Adapt to specific guest needs following LQA and our protocols.
• Make sure treatment rooms have enough supplies at all times as per standards.
• Request and log stock of supplies necessary for the treatment rooms.
• Set up the treatment rooms as per standards.
• Serve the welcome drink or other menu offerings to the guests when required.
• Maintain cleanliness and hygiene of the Spa and treatment rooms.
• Maintain the equipment I use in safe conditions.
• Handle guest complaints and record all guest comments.
• Log all product recommendations to guests.
• Fill in documents / controls / reports for duty (stocks, daily logbook if any, lost & found, guest comments).
• Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
• Carry out when required stock count, both retail and professional stock.
• Monitor usage of products.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Maintain efficient administration within the department preparing and submitting operational reports.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all property facilities and activities.
• Attend meetings and training as required.
• Knowledge and strict adherence to LQA standards.
• Perform any additional tasks given to me by supervisor/management.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.