Spa Therapist

Hilton Worldwide, Inc.; Municipality of Al Shamal; On-site; SAR 60,000 - 80,000; Full time

Job summary

A global hospitality leader is seeking a Spa Therapist in Riyadh to provide professional treatments, maintain cleanliness, and ensure high guest satisfaction. Responsibilities include managing appointments, assisting in operations, and educating guests on services. Candidates must have experience in hospitality, effective communication skills, and a minimum of one year in a spa or customer service role.

Qualifications

• Ability to read and interpret safety rules and instructions.
• Experience in hospitality or customer service industry is required.
• Ability to communicate effectively in English.

Responsibilities

• Attend trainings and departmental meetings.
• Ensure high cleanliness standards.
• Report maintenance issues.
• Assist in department operations as required.
• Provide efficient guest service throughout their visit.
• Accurately schedule massage reservations.

Skills

Ability to read and interpret documents

Experience in hospitality or customer service

Effective communication in English

Ability to speak in front of groups

Problem-solving skills

1+ year experience in spa/hospitality

Job description

Job Description: Spa Therapist (HOT0C3ZP)

A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

Work Locations

Hilton Riyadh Olaya – King Fahad Road, Riyadh 12333

Responsibilities

As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

• Attending Hilton Trainings and monthly departmental meetings as required
• Ensuring high standards of cleanliness in the department
• Reporting any maintenance issues to Front Office Manager
• Assisting in all areas of the operations as requested by Front Office Manager
• Being fully aware of current and future services offered by the hotel
• Ensuring the departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Providing efficient guest service from point of arrival to check out, booking, changing and canceling appointments, and upselling retail
• Accurately scheduling all massage reservations, changes, confirmations and cancellations
• Processing all billing and posting for spa and retail services, reporting any overages and shortages to Front Office Manager
• Explaining spa treatment menu and packages to guests
• Greeting and welcoming all incoming and outgoing guests and staff in accordance with brand standards
• Maintaining the quality of service and overall appearance of locker areas, lounge area and restrooms
• Ensuring proper cleanliness of locker rooms, lounge, steam/sauna room, prep room and restrooms
• Ensuring stocking of water and other beverages, set up and break down of beverage and fruit station
• Assisting guests and providing personal training session, if necessary
• Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
• Ensuring audio-visual equipment is well maintained and in good condition
• Providing courteous and efficient guest service from point of arrival through check out
• Orienting guests through our Fitness facility, greeting and providing personal guest service

Qualifications

A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Experience in hospitality or customer service industry is required
• Ability to read, write, speak and understand the English language to effectively communicate with guests
• Ability to speak effectively in front of groups of customers or employees of the organization
• Ability to deal with problems involving several concrete variables in standardized situations
• At least 1 year experience in the spa or hospitality industry

Preferred Qualifications

• Experience in a resort or wellness related field

What it will be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!