Spa Supervisor - Six Senses Amaala

IHG; Saudi Arabia; On-site; SAR 112,000 - 188,000; Full time

Job summary

A luxury resort in Saudi Arabia is seeking a Spa Supervisor to oversee spa operations and ensure alignment with brand standards. Responsibilities include working closely with the Director of Wellness and maintaining communication across departments. Candidates should possess a Bachelor's degree in Hospitality or related field and have at least 2 years of experience in a similar role, with strong knowledge of hotel systems and advanced MS Office skills. Fluent English is required.

Qualifications

• Minimum of 2 years of experience in a similar hotel operational role.
• Proven results in a luxury hotel environment.

Responsibilities

• Work with the Director of Wellness to develop departmental goals.
• Maintain consistency with the company's vision and brand identity.
• Assist in the efficient operation of the spa and handle guest complaints.
• Ensure clear communication between departments.
• Monitor department budget and costs.

Skills

Advanced MS Office skills

Knowledge of hotel systems (POS, PMS, CRM)

Fluent in English

Education

Bachelor's degree in Hospitality, Wellness or Business Management

Job description

As Spa Supervisor, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Spa Supervisor, I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

I will assume full responsibility for the efficient operation in the following:

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Assist on reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Assist on the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
• Regularly meet with Spa Manager to plan next steps in spa operations and liaise with involved departments.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
• Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
• Control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Submit legally required and confidential documentation related to my department.
• Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
• Perform any additional duties given to me by the General Manager.

Qualifications

To execute the position of Spa Supervisor, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results.

• Possess a minimum of a bachelor's degree in Hospitality, Wellness or Business Management and more than two year’s experience in a similar hotel operational role.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
• Maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
• Fluent in English

The above is intended to provide an overview of the role and responsibilities for an Spa Superviso at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.