SPA Receptionist

Accor; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company in Saudi Arabia seeks a Retail Assistant to ensure cleanliness and organization in retail displays. Responsibilities include customer service, upselling spa services, and maintaining communication with management. Candidates should have at least one year of experience in a similar role within the hospitality sector and a high school diploma or higher qualification.

Qualifications

• Minimum of 1 year experience in a similar position, preferably in the hospitality industry.
• Ability to maintain cleanliness and organization of displays and environments.

Responsibilities

• Ensure retail displays are clean, attractive, and well-stocked at all times.
• Notify the Manager of any guest complaints immediately.
• Assist guests with bookings and provide excellent customer service.

Skills

Customer service

Attention to detail

Upselling skills

Knowledge of well-being services

Education

High School Diploma or equivalent

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Toensuretheretaildisplaysareclean,attractiveandwellstockedat alltimes.
• Tokeepup-to-datewiththeGuestServiceresandtoimprovewhereit isrequired.
• Tosendconfirmationletterseacheveningtotheguestswithdetailsoftheirrequestedservice.
• Tohaveathoroughknowledgeof allwell-beingservicesanddepartmentsaswellasotherapplicableservicesofferedbythehotel.
• TonotifytheManagerimmediatelyofanyguestcomplaints
• Tobefullyawareofcurrentandfutureservicesofferedbythehotelandtomakesuggestionsforimprovement,expansionorcreationofnewservices.
• Toremaintuptodatewithlocalandinternationaltrendsinthebeauty,healthandleisureservicesthroughinternet,magazinesandotherapplicablemedia.
• ToactivelyupsellalltheappropriateSpa services&productstotheguests.
• Toensurethatthedepartmentaloperationbudgetisstrictlyadheredtomaximisingrevenuesandminimisingexpenses.
• Toachievedaily&monthlysalestargetssetbytheManager.
• ToassisttheManagerinpreparingdaily&monthlyrevenuereports.
• Toconfidentlyrecommendandupselladditionalservicestoguests.Totrytorebookthemwhereeverpossible.
• Toreporttrainingneedstosupervisor/manager
• Toensurethetoweldisplaysarewellstockedintheroomsandtherestroom
• Toensuretheallchangingroomsarecleanandwellstockedwithshampoo,conditioner&showergel (amenities).
• Towriterequisitionsformaintenanceissues.
• Toupdatethecommunicationsbookondailyeventsifany.
• Toraisestorerequisitions.Toensurebeveragesarealwayswellstockedandfreshfortheguests.
• Toensureconfirmationcardsaresenttotheappropriateguest
• Toassistinmonthlystockcountingandinventorycontrols.
• Ensureahighlevelofproductknowledgeofthehotel,otheroutletsandthelocalarea.
• TobecompletelyknowledgeableaboutalltheretailproductsandavailableSpaservices.
• Toassistinprovidingdepartmentalorientationtonewlyrecruitedteammembers.
• Toassistguestwithbookings.

Qualifications

High Schooloranyhigherqualification. A minimum of 1yearexperiencein asimilarpositionpreferablyinthehospitalityindustry.