Spa Receptionist

Shangri-La Group; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel in Jeddah seeks a Service Associate for the Spa and Health Club to deliver exceptional guest service through managing bookings and promoting spa services. The ideal candidate will have previous experience in a five-star environment, strong English communication skills, and be computer literate. This role offers opportunities for personal growth and development while providing competitive benefits. Applications are welcome from all qualified candidates.

Benefits

Structured learning and development pathways

Competitive benefits

Colleague stay/travel perks

Recognition programs

Qualifications

• Experience in a five-star hotel is highly desirable.
• Strong verbal and written communication in English is essential.
• Proficiency in basic computer applications is required.

Responsibilities

• Provide excellent guest service at the Spa and Health Club.
• Manage and control all reception desk transactions.
• Promote and sell available services to guests.
• Respond professionally to enquiries and telephone calls.

Skills

Previous experience as Spa Receptionist

High proficiency in English

Computer skills

Effective training skills

Willingness to work extended hours

Job description

Shangri-La Jeddah anchored on the new Jeddah Waterfront along the shores of the Red Sea, sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 4 restaurants and lounges, including the legendary Shang Palace.
• Convenient for Jeddah’s popular landmarks and Red Sea Mall.
• 116 privately owned Burj Assila Residences.

Job Summary

The Service Associate for Spa and Health Club is responsible for providing guest service by administering Spa and Salon bookings in accordance with established procedures and standards. The incumbent also contributes to the revenues of the cost center through active selling of the retail products available and enrolling guests into spa membership programs.

Responsibilities

• Ensure that all clients are handled in a professional and efficient standard of excellence.
• Control and account for all transactions processed at the reception desk.
• Respond to all telephone calls and enquiries in a timely and professional manner.
• Actively promote and sell all available services.

What We Are Looking For

• Previous experience as Spa Receptionist in a five-star hotel.
• High proficiency in both written and verbal English.
• Computer skills.
• Effective training skills.
• Willing to work on extended duty hours.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.