Spa Receptionist

Kempinski Hotels; Al Khobar; On-site; SAR 20,000 - 30,000; Full time

Job summary

A luxury hotel chain in Al Khobar is seeking a Spa Receptionist to manage spa operations and client interactions. The ideal candidate will oversee reception duties, respond to inquiries, and maintain a thorough knowledge of spa services to advise guests. This full-time position requires excellent communication skills and a Saudi nationality.

Qualifications

• Saudi nationality required.
• Strong communication skills in English.
• Ability to engage with clients effectively.

Responsibilities

• Oversees the reception area and services.
• Responds to guests’ bookings and up-sells services.
• Maintains knowledge of spa treatments and advises guests.

Skills

Good communication skills

Good English language

Job description

Spa Receptionist

Department: Spa & Recreation

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

Description

Supports all reception and spa public area duties while preparing and developing themselves for a future in Spa leadership or operational role.

Ensures client enquires are answered, reservations recorded correctly and payment procedures are completed.

Key Responsibilities

• Oversees the reception, including food and beverage offerings, retail, maintenance and housekeeping.
• Responds to guests’ bookings and queries in a professional manner. Promotes and up-sells spa services and retail.
• References and abides by the spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintains knowledge of Kempinski The Spa treatments, services and products. Advises guests on treatments according to their needs.
• Records reservations and manages the appointment schedule.
• Conducts confirmation calls.
• Checks guests in and out, following payment and cash handling procedures.
• Updates and manages client profiles.
• Prepares daily reports as per SOP.
• Remains informed on other resort activities and actively promote the same.
• Confidently handles and rectifies guest queries or small complaints.
• Maintains complete discretion and confidentially in all communications with guests.
• Handles all accidents and guest incidents in a swift and professional manner.
• Maintains a clean and neat working environment.
• Ensures there are enough towels and supplies when an attendant is not available.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Job Requirements

• Saudi
• Good English language
• Good communication skills