Solutions Sales Specialist - Enterprise Services - Riyadh

Alnafitha IT; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT solutions provider in Riyadh is seeking a dedicated Solution Sales Specialist - ITSM to build relationships with major clients. Candidates should have at least 5 years of sales experience in IT solutions and a bachelor's degree in a relevant field. This role involves maintaining existing customers and meeting sales targets, while ensuring a customer-centric approach in a dynamic environment.

Qualifications

• Minimum of 5 years’ experience in enterprise sales or related position.
• Sales experience in IT Service Management or related domains.
• Hands-on experience with account management systems.

Responsibilities

• Effectively maintains and retains existing customers.
• Meets assigned targets for profitable sales growth.
• Establish productive relationships with key personnel in customer accounts.
• Prepare weekly and monthly reports and forecasts.

Skills

Enterprise sales experience

Negotiation skills

Customer-centric

CRM software experience

Understanding of sales metrics

Articulate communication

Problem-solving attitude

Education

Bachelor's degree in Computer Science or Business Administration

ITIL Foundation

Tools

CRM software

Job description

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993. As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients. With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners. Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction. Our vision is to be the Kingdom\'s most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability. At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients\' expectations.

We are currently searching for a dedicated, ambitious and self-driven Solution Sales Specialist - ITSM to join our Sales Department and play a critical role in building relationships with our significant clients. This is a sales position that requires high commitment, the ability to build long-term relationships, and a passion for technology. The candidate must have experience in selling and presenting IT solutions in at least one of the following domains: Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics.

Responsibilities

• Effectively maintains and retains existing customers by building long-term relationships.
• Meets assigned targets for profitable sales growth in assigned product lines.
• Lead demand-generating marketing activities in the assigned market for the assigned product specialty.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel, including business development, support, service, marketing, customer success and management resources, in order to meet account performance objectives and customers’ expectations.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Prepare weekly, monthly, quarterly and annual reports and forecasts.

Requirements

• Bachelor’s degree in Computer Science, Business Administration or equivalent.
• ITIL Foundation (preferred).
• Inbound Sales (must).
• Sales Enablement (must).

Skills:

• Minimum of 5 years’ experience in enterprise sales or related position.
• Sales experience in IT Service Management, ISO Consultation Services or related domains.
• Hands-on experience with CRM software and account management systems.
• Understanding of sales performance metrics.
• Strong negotiation skills with a problem-solving attitude.
• Customer-centric and good listener.
• Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.
• Articulate verbal communication, professional business writing and presentation skills.

Equal Employment Opportunity:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws.