Software / IT Support

OSI Systems, Inc.; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading company is seeking a Software & IT Support Engineer in Riyadh, Saudi Arabia. This role involves troubleshooting software and IT issues for a fleet of X-ray systems, requiring a technical expert to collaborate with international teams and provide high-level support. The position demands flexibility for travel throughout KSA and is ideal for professionals with extensive IT experience and strong problem-solving skills.

Qualifications

• 5+ years of experience in IT and Software.
• Familiarity with Windows OS (server and workstation), including Active Directory.
• Experience with virtualization technologies (e.g., Hyper-V, VMware) is advantageous.

Responsibilities

• Address IT system-related and hardware issues.
• Support personnel to identify root causes of IT infrastructure problems.
• Provide 2nd / 3rd line support for IT and software systems.

Skills

Technical troubleshooting

Network configuration

Software diagnostics

Windows OS familiarity

Active Directory configuration

Virtualization technologies

Advanced networking skills

Job description

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role

As a Software & I.T Support Engineer

You will reside in KSA, based in Rapiscan’s Riyadh offices. Rapiscan has a growing fleet of X-ray systems deployed throughout the Kingdom. These systems have complex software and IT components that require expert troubleshooting, diagnostics, maintenance, and patching.

Working with UK and US teams, you will diagnose and remediate I.T and software issues, and configure systems to integrate with customer networks. The primary function is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdom.

The scope includes hardware, network, software configuration, and documentation, supporting the ongoing health and maintenance of all systems in the country. You will work alongside Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers, and Cyber Security.

Travel throughout KSA is required; transportation will be provided as part of your package.

Responsibilities

Operations – IT Systems Support:

• Address IT system-related and hardware issues
• Facilitate network connectivity with ZATCA IT staff
• Support personnel to identify root causes of IT infrastructure problems
• Provide 2nd / 3rd line support for IT systems

Operations – Software Systems Support:

• Address software issues, collect logs, and perform diagnostics
• Work with the Software team to identify root causes and solutions
• Install and test software releases, monitor efficacy
• Act as a conduit for customer feedback on software
• Provide 2nd / 3rd line support for software systems
• Validate and install patches across systems
• Support field service teams with patch installation
• Assist with system upgrades and security configurations

Rapiscan Systems:

• Report status to leadership and management
• Uphold company values of Integrity, Innovation, Accountability, and Teamwork
• Perform duties as assigned to meet business needs
• Maintain ethical standards and report quality issues for corrective action

Qualifications

• 5+ years of experience in IT and Software
• Familiarity with Windows OS (server and workstation), including Active Directory
• Experience with configuring and troubleshooting Active Directory
• Experience with virtualization technologies (e.g., Hyper-V, VMware) is advantageous
• Advanced networking skills (VLAN, VPN, Firewall)
• Experience with network configuration and maintenance
• Proficiency in software diagnostics and troubleshooting
• High-level technical troubleshooting and remediation skills at 2nd/3rd line
• Experience in a global, multi-time zone environment
• Ability to work and reside in KSA