We are looking for an observant and data-driven social media analyst to evaluate the success of social media and web presence of a brand, campaign, or initiative by analyzing post metrics. The social media analyst is responsible for:
- Providing feedback to clients and social media/CX directors on campaign/brand/initiative reception and suggesting adjustments through professional reports.
- Analyzing the performance of social media platforms and content, from individual posts to entire accounts, tracking metrics like likes, shares, retweets, etc.
- Creating professional reports that summarize findings or present data in an easily digestible format, to inform internal teams or external clients about social media performance.
Qualifications and skills required include:
- Excellent analytical and problem-solving skills.
- Ability to work independently and in a team.
- In-depth understanding of data interpretation, especially related to user behavior and engagement.
- Excellent communication and professional writing skills.
- Ability to identify target audience preferences and trends.
- Strong time management and research skills.
- Great attention to detail.
Roles & Responsibilities:
- Analyzing social media post metrics.
- Researching new social media trends and tools.
- Staying updated on current events and pop culture to understand user behavior better.
- Monitoring social media channels for mentions of the company or brand to identify customer service issues or opportunities for brand awareness.
- Providing constructive criticism to content creators for improvement.
- Creating analytics reports with findings and recommendations for internal teams or external clients.
- Reviewing reports for accuracy, consistency, grammar, spelling, formatting, data points, and references.
- Maintaining consistent visual and content standards.