SME Credit Card Lead

PayTech Nexus Ltd; Riyad Al Khabra; On-site; SAR 250,000 - 300,000; Full time

Job summary

A leading financial services firm in Saudi Arabia is seeking an experienced SME Credit Card Product Manager to drive the management and growth of their SME credit card programs. The ideal candidate will have over 10 years of experience in credit card product management, strong analytical skills, and a customer-centric mindset. Responsibilities include developing product strategies, collaborating with teams, and managing portfolio performance to ensure profitability and client satisfaction. Competitive compensation package offered.

Qualifications

• Minimum of 10 years of experience in credit card product management.
• Proven track record of managing SME credit card programs.
• Strong understanding of the SME market and financial products.

Responsibilities

• Develop and implement product strategies for SME clients.
• Collaborate with cross-functional teams to launch new products.
• Monitor the performance of the SME credit card portfolio.

Skills

Credit card product management

Market analysis

Stakeholder management

Strategic planning

Customer service

Education

Bachelor's degree in business, Finance, or related field

MBA or relevant professional qualification

Job description

Overview

The SME Credit Card Product Manager will be responsible for managing and scaling our SME credit card programs, developing, and implementing strategies to grow the portfolio, and ensuring the profitability and sustainability of the business.

Key Responsibilities

• Product Management: Develop and implement product strategies and initiatives to meet the needs of SME clients.
• Design innovative credit card products and features tailored to the SME segment.
• Collaborate with cross-functional teams including marketing, sales, and operations to launch and promote new products.
• Monitor and analyze the performance of the SME credit card portfolio, including profitability, utilization, and customer satisfaction.
• Identify trends, opportunities, and risks within the portfolio and develop strategies to address them.
• Optimize pricing, fees, and rewards to maximize revenue and customer retention.
• Scaling the Business: Develop and execute growth strategies to expand the SME credit card business.
• Identify and pursue new market opportunities and partnerships to increase market share.
• Implement marketing and promotional campaigns to attract new SME clients and increase card usage.
• Monitor and manage credit risk, fraud risk, and compliance with regulatory requirements.
• Develop and implement risk mitigation strategies and controls to protect the business and customers.
• Stakeholder Management: Build and maintain relationships with internal and external stakeholders, including SME clients, partners, and regulatory authorities.
• Collaborate with sales teams to train and support them in promoting and selling SME credit card products.

Experience and Qualifications

• Bachelors degree in business, Finance, or related field; MBA or relevant professional qualification is a plus.
• Minimum of 10+ years of experience in credit card product management, preferably in the SME segment.
• Proven track record of managing and scaling SME credit card programs.
• Strong understanding of the SME market, financial products, and regulatory environment in the Middle East.
• Excellent analytical, strategic planning, and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Excellent communication, presentation, and interpersonal skills.

Personal Attributes

• Results-oriented with a strong drive for achieving targets and KPIs.
• Creative and innovative thinker with a passion for developing new products and solutions.
• Team player with strong leadership and project management skills.
• Customer-centric mindset with a focus on delivering exceptional service and value to SME clients.