Site IT Helpdesk Engineer — AV & Network Support

Confidential; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology services company in Dammam, Saudi Arabia, is seeking an experienced IT Support Specialist. This role involves providing first-level onsite and remote IT assistance, ensuring compliance with internal standards, and supporting infrastructure operations. Candidates should have a Bachelor’s in Computer Science, with strong skills in user support, networking, and telephony systems. Competitive salary and benefits package offered.

Qualifications

• Minimum 4 years of experience in PC and mobile user support.
• Strong understanding of PC/laptop hardware, operating systems, and networking.
• Proficiency with helpdesk systems and IT peripherals.

Responsibilities

• Provide onsite and remote assistance for IT issues.
• Install, upgrade, and troubleshoot PCs, laptops, and telephony systems.
• Conduct proactive monitoring of local server room conditions.

Skills

PC and mobile user support

IP Telephony

Basic networking

CCTV and IP camera maintenance

Education

Bachelor’s degree in Computer Science

Microsoft Certified Solutions Expert (MCSE)

Cisco Certified Network Associate (CCNA)

ITIL v3 Foundation certification

Tools

Windows 11

Microsoft 365

Active Directory

AVAYA/Panasonic IP telephony systems

Job description

A technology services company in Dammam, Saudi Arabia, is seeking an experienced IT Support Specialist. This role involves providing first-level onsite and remote IT assistance, ensuring compliance with internal standards, and supporting infrastructure operations. Candidates should have a Bachelor’s in Computer Science, with strong skills in user support, networking, and telephony systems. Competitive salary and benefits package offered.