ServiceNow ITOM Freelance Consultant - Riyadh/Remote

Product Heroes; Saudi Arabia; Remote; SAR 120,000 - 150,000; Full time

Job summary

A tech company in Saudi Arabia seeks a Senior Technical Consultant ITOM. This role involves leading IT Operations Management projects, client interaction, and delivering tailored solutions. Candidates should have at least 5 years of ServiceNow experience, excellent communication skills, and preferably CIS certifications. Remote work is possible, but on-site is preferred. Fluent English is required, Arabic is a plus.

Qualifications

• Minimum of 5 years of hands-on experience implementing ServiceNow.
• Strong knowledge in ServiceNow platform customization.
• Proven experience managing multiple concurrent ServiceNow projects.

Responsibilities

• Lead strategic implementation and optimization projects.
• Partner directly with clients to analyze their needs.
• Deliver customized solutions to enhance operational efficiency.

Skills

ServiceNow implementation

IT Operations Management

Event Management solutions

Communication skills

Education

Certified Implementation Specialist (CIS)

Tools

ServiceNow platform

Job description

Role Summary

We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the Saudi Arabia region. If you're ready to be part of a collaborative team focused on delivering value through technology, we'd love to meet you!

As a Senior Technical Consultant ITOM at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on IT Operations Management and Event Management solutions. You'll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the Saudi Arabia region. Take part in one of the biggest implementation projects in Saudi Arabia, working with some of the most important clients in the region.

ServiceNow Expertise: Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in ITOM modules.

Technical Proficiency: Strong knowledge of ServiceNow platform customization.

Certifications: Certified Implementation Specialist (CIS) certifications in ITOM modules highly preferred.

Project Management Skills: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.

Communication Skills: Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.

Language: Fluency in English is mandatory. Arabic is a plus.

Key Details

Location: Riyadh (it can be remote, better on-site). Start: ASAP.