ServiceNow ITOM Freelance Consultant - Riyadh / Remote

Product Heroes; Riyad Al Khabra; Remote; SAR 120,000 - 150,000; Full time

Job summary

A leading tech company in Saudi Arabia seeks a Senior Technical Consultant ITOM to lead strategic projects in IT Operations Management. The ideal candidate has over 5 years of experience with ServiceNow and strong project management skills. Must communicate effectively with clients and can work either on-site or remote. Join us for significant projects and client interactions in the region.

Benefits

Participation in major implementation projects

Work with important clients in the region

Qualifications

• Minimum of 5 years of direct experience implementing and configuring ServiceNow.
• Strong knowledge of ServiceNow platform customization.
• Proven track record managing and delivering multiple concurrent ServiceNow projects.

Responsibilities

• Lead strategic implementation and optimization projects focused on IT Operations Management.
• Partner with clients to analyze needs and deliver customized solutions.

Skills

ServiceNow Expertise

Technical Proficiency

Project Management Skills

Communication Skills

Fluency in English

Education

Certified Implementation Specialist in ITOM

Job description

We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the Saudi Arabia region. If you're ready to be part of a collaborative team focused on delivering value through technology, we'd love to meet you!

Role Summary

As a Senior Technical Consultant ITOM at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on IT Operations Management and Event Management solutions. You'll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the Saudi Arabia region.

Requirements

• ServiceNow Expertise : Minimum of 5 years of direct, hands‑on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in ITOM modules.
• Technical Proficiency : Strong knowledge of ServiceNow platform customization.
• Certifications : Certified Implementation Specialist (CIS) certifications in ITOM modules highly preferred.
• Project Management Skills : Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.
• Communication Skills : Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non‑technical stakeholders.
• Language : Fluency in English is mandatory. Arabic is a plus.

Key Details

• Location : Riyadh (it can be remote, better on‑site)
• Start : ASAP

Benefits

Take part in one of the biggest implementation projects in Saudi Arabia, working with some of the most important clients in the region.