ServiceNow Delivery Leader – Riyadh, Growth & Impact

Stryker Corporation; Saudi Arabia; On-site; Confidential; Full time

Job summary

A global IT services provider in Riyadh is seeking a ServiceNow Delivery Manager to lead project delivery, ensure customer satisfaction, and manage complex operations. The ideal candidate has at least 6 years of leadership experience in IT Services, excels in communication and analytical skills, and has a hands-on approach. This role offers competitive salary and growth opportunities in a modern workplace.

Benefits

Competitive salary

Bonus based on company performance

Flexible and multicultural workplace

Ambitious colleagues from around the world

Opportunities for personal development

Qualifications

• Minimum of 6 years in a leadership or team management role in IT Services or Consulting.
• Strong experience managing complex projects or workstreams, including ServiceNow delivery.
• Proven track record in pre-sales support and customer engagement.
• Fluent in English; Arabic is a strong plus.

Responsibilities

• Lead the delivery of ServiceNow services and solutions to assigned customers.
• Proactively manage and resolve delivery challenges.
• Define, track, and optimize key performance indicators (KPIs).
• Foster a learning culture and encourage team engagement.

Skills

Leadership

Project Management

Customer Engagement

ServiceNow Delivery

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Bachelor’s or Master’s degree in a relevant field

Tools

MS Excel

ServiceNow platform

Job description

A global IT services provider in Riyadh is seeking a ServiceNow Delivery Manager to lead project delivery, ensure customer satisfaction, and manage complex operations. The ideal candidate has at least 6 years of leadership experience in IT Services, excels in communication and analytical skills, and has a hands-on approach. This role offers competitive salary and growth opportunities in a modern workplace.