Service Technician

Otis College of Art and Design; Medina; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading service organization in Medina, Saudi Arabia, is seeking a technician with at least 6 years’ experience in the elevator and escalator industry. Responsibilities include performing preventive maintenance, conducting repairs, and attending to equipment call-backs. The ideal candidate should possess a diploma or equivalent education and have strong troubleshooting abilities. This role offers an opportunity to develop skills within a supportive team environment and ensures compliance with safety guidelines.

Qualifications

• Minimum 6 years’ experience in elevator & escalator industry.
• Experience in troubleshooting and repair works for elevators and escalators.

Responsibilities

• Perform preventive maintenance, cleaning and contractual works of assigned units.
• Conduct adjustments and repairs for Otis products within assigned area.
• Attend to equipment call-backs and conduct inspections.

Skills

Troubleshooting

Repair works for Elevator / Escalator

Good communication skills

Education

Diploma or equivalent education

Job description

Role Overview

The role holder is responsible for carrying out service field activities (preventive maintenance, call back attendance, planned / unplanned repair works, modernization etc.), within the respective territory / route assigned. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures,

Core Responsibilities

• Perform preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.
• Conduct adjustments and repairs (planned & unplanned) for Otis products within the assigned area, with minimum assistance from the Team Lead - Mechanic.
• Attend to equipment call‑backs and conduct inspection and fault finding to return equipment to service.
• Identify and report abnormalities (interior and exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.
• Co‑ordinate with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
• Complete timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in a timely manner.
• Conduct operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.
• Ensure all service/maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirement etc. and adequate personal protective equipment to minimize any safety concerns.
• Support other junior colleagues with service/maintenance operations at the client sites, acting as a buddy to help develop their skills further.
• Report any accidents, near misses, potential hazards, and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users to the Team Lead - Mechanic.

Qualifications

• Minimum 6 years’ experience in elevator & escalator industry.
• Troubleshooting, major and minor repair works for Elevator / Escalator.
• Diploma or equivalent education.
• Good communication skills.