Service Technician

Otis College of Art and Design; Jeddah; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading elevator service provider in Saudi Arabia is seeking a candidate for service field activities including preventive maintenance and repairs. The ideal candidate will have over 10 years of experience in the elevator and escalator industry, strong troubleshooting skills, and a diploma or equivalent education. Responsibilities include maintenance operations, equipment inspections, and ensuring safety compliance.

Qualifications

• Minimum 10 years’ experience in elevator & Escalator industry.
• Experience in troubleshooting and both major and minor repair works.

Responsibilities

• Perform preventive maintenance and cleaning of assigned units.
• Conduct adjustments and repairs for products within assigned area.
• Attend equipment call-backs and conduct inspections.
• Report abnormalities and identify safety concerns.
• Ensure compliance with service level agreements and safety guidelines.

Skills

Troubleshooting

Repair works for Elevator / Escalator

Good communication skills

Education

Diploma or equivalent education

Job description

Date Posted : 2025-09-18

Country : Saudi Arabia

Location :

Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia

Role Overview :

The role holder is responsible for carrying out service field activities (preventive maintenance, call back attendance, planned / un planned repair works, modernization etc.), within the respective territory / route assigned. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures,

Core Responsibilities

• Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.
• Conducts adjustments and repairs (planned & unplanned) for Otis products within the assigned area, with minimum assistance from the Team Lead - Mechanic.
• Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.
• Identifies and reports abnormalities (interior as well as exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.
• Co-ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
• Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in timely manner.
• Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.
• Ensures all service / maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirement etc. and adequate personal protective equipment to minimize any safety concerns.
• Supports other junior colleagues with service / maintenance operations at the client sites, acting as a buddy to help develop their skills further.
• Reports any accidents, near misses, potential hazards, and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users to the Team Lead - Mechanic.

Qualifications

• Minimum 10 years’ experience in elevator & Escalator industry
• Trouble shooting, major and minor repair works for Elevator / Escalator.
• Diploma or equivalent education
• Good communication skills.