Service Supervisor

SupportFinity™; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global elevator services company in Jeddah is seeking an experienced operations manager to oversee service field operations. Responsibilities include managing a technical support team, conducting safety audits, and ensuring operational efficiency. The ideal candidate should have proven management experience and relevant industry knowledge. Join us at this leading firm and contribute to our commitment to excellence and safety in moving people and goods.

Benefits

Opportunities for career development

Employee Scholar Program for further education

Qualifications

• Proven management experience in field operations.
• Experience in elevator/escalator industry preferred.
• Ability to conduct technical support and safety audits.

Responsibilities

• Manage daily operations to ensure safety and efficiency.
• Conduct safety audits and provide technical support.
• Train and coach team members to enhance skills.

Skills

Management skills

Technical support

Safety audit proficiency

Coaching

Performance evaluation

Job description

Date Posted:
2025-11-02

Country:
Saudi Arabia

Location:
Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia

Role Overview

The role holder is responsible for managing the service field operations (O&T) within the assigned geographical area including call backs, preventive/reactive maintenance, repair and modernization. The role holder acts as the second level of technical support and conducts safety audits to ensure all service/maintenance operations are conducted within Otis defined procedures & standards. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

On a typical day you will

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad‑hoc management requests.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Manages the day‑to‑day operation of the team employees to ensure zero accidents, low call‑back rate, reduction in labor/spare‑parts consumption, zero cancellation.
• Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.
• Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.
• Evaluates performance metrics (call back/unit/year, number of hours/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance.
• Maintains close relationship with the employees as well as customers to maximize the customer satisfaction.
• Acts as the second level support on technical issues.
• Tracks the team’s utilization against plan to ensure productivity in operations.
• Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further.
• Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.
• Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions.
• Prepares manufacturing orders, material requisitions, and material correctional documents (AMT).
• Prepares and maintains records for dispatching of equipment and for transitional construction works.
• Organizes and supervises the activities of team members in a manner that supports self‑management and continuous improvement.
• Provides coaching, formal and informal feedback to team members in order to support their continuous development.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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