Service Sales Proposal Engineer

Yokogawa; Al Khobar; On-site; SAR 60,000 - 90,000; Full time

Job summary

A leading industrial automation provider in Eastern Province, Al Khobar seeks a Sales Engineer to manage customer interactions and proposals, coordinate service delivery, and ensure accurate data management. The ideal candidate will have a Bachelor's degree and five years of sales experience in industrial automation. Strong analytical skills and previous experience with automation products are essential. The role offers opportunities for professional growth in a dynamic team environment.

Qualifications

• Five years of proven experience in sales within industrial automation or control systems industry.
• Ability to conduct competitive comparisons of field instruments and safety systems.
• Previous experience with Yokogawa products is an advantage.

Responsibilities

• Manage customer data and interactions using our CRM system.
• Develop proposals for various services including Cyber Security.
• Coordinate service delivery activities and ensure adherence to SLAs.
• Interact with customers to understand needs and address inquiries.
• Monitor accounts receivable and follow up on outstanding payments.

Skills

Sales experience

Knowledge of DCS

Field instruments

Excellent communication skills

Analytical abilities

Problem-solving mindset

Education

Bachelor's degree in Instrumentation, Electronics, or Electrical Engineering

Job description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Responsibilities

• Manage customer data and interactions using our CRM system, ensuring accurate and up-to-date information.
• Develop proposals for Life Cycle Assessment (LCA), SDM (Shutdown maintenance), training, on-call services, spare parts, and projects for Cyber Security Services, Process Analyzers, Third-party control devices, and Field instruments.
• Coordinate service delivery activities, ensuring adherence to service level agreements (SLAs) and quality standards.
• Decode part numbers to identify specific components and ensure compatibility with customer requirements.
• Interact with customers to understand their needs, address inquiries, and follow up on quotations and orders.
• Process orders efficiently, coordinating with sales, logistics, and finance teams to ensure timely delivery.
• Analyse turnover from on-call service contracts, optimising revenue streams.
• Manage and follow up on quotations for Yokogawa and third-party materials, negotiating terms and finalising orders.
• Monitor accounts receivable and follow up with customers on outstanding payments, resolving billing discrepancies as needed.
• Collaborate with Regional offices to support service sales activities, providing training and assistance as required.
• Identify, assess, prioritize and manage risks without supervision and provide technical guidance when required.
• Works without supervision and provides technical guidance when required on costing, budgeting and finance tasks.

Qualifications

• Bachelor's degree in Instrumentation, Electronics, Electrical Engineering
• Five years of proven experience in sales within the industrial automation or control systems industry is mandatory.
• Good Knowledge of DCS, Field instruments, Safety systems, and PLCs, with the ability to conduct competitive comparisons.
• Excellent oral and written communication skills, with the ability to effectively communicate technical concepts to diverse audiences.
• Strong analytical and problem-solving abilities with a target-oriented mindset.
• Previous experience with Yokogawa products and solutions is an added advantage.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!