Service Sales Manager

Hitachi; Saudi Arabia; On-site; SAR 120,000 - 160,000; Full time

Job summary

A leading engineering firm is seeking a professional to drive the service sales strategy and manage contract compliance. The ideal candidate has a degree in electrical engineering, over 10 years of service sales experience, and strong customer relationship skills. This role is vital for ensuring operational performance and meeting customer expectations in Saudi Arabia.

Qualifications

• Minimum of 10 years’ experience in Service sales business.
• Proficiency in both spoken & written English language is required.

Responsibilities

• Assesses and monitors the success/deviations of contracts.
• Achieving assigned KPI for 3 business units and developing the pipeline.
• Utilizing tools for proactive customer engagement and strategy definition.
• Ensuring compliance with external and internal regulations.

Skills

Contract negotiation

Customer relationship management

Legal knowledge

Performance monitoring

Sales strategy development

Education

Bachelor’s degree in electrical engineering

Job description

Overview

The opportunity

To build and grow the Responsible for the driving, implement, reporting and monitoring of the progress of the service sales strategy, developing trends for identifying and winning new business, developing contract strategy and project proposals based on policies, customer requirements, budgets and timescales ensuring they meet agreed technical standards. Key areas of focus include identifying, discussing, reviewing and negotiating the contract baseline and other documents to ensure compliance with respect to maximizing the financial and operational performance. Documenting any changes/amendments that happen during contract execution.

Responsibilities

• Assesses and monitors the success/deviations of contracts to identify required changes. Ensuring the timely and accurate execution of commercial aspects, cooperating with technical and financial staff, legal teams and the client’s own representatives. Provides support and advice on new potential business opportunities, demonstrating a strong legal knowledge base/terminology.

• Achieving assigned KPI for 3 BUs (PGHV, TRES, PGGI) and developing the pipeline for the 3 BUs (PGHV, TRES, PGGI) - Ensure customer satisfaction and to meet customer expectations and coordinating with all BUs to maintain “One face towards the customer” as one Hitachi.

• Utilizing Hitachi given tools for proactive engagement with the customer and define the strategy for their responsible accounts to maintain, analyze and improve the data within the Sales Force.

• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Background / Qualifications

• A bachelor’s degree or diploma in electrical engineering is preferred.

• Minimum of 10 years’ experience in Service sales business.

• Proficiency in both spoken & written English language is required.

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