Service Now Solution Architect

Integrated Solutions Tawantech; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology solutions provider in Saudi Arabia is seeking a skilled Solution Architect to define and implement technology solutions. In this role, you will collaborate with stakeholders, develop architectural designs, and guide teams throughout project phases. Ideal candidates will have strong technical and architectural knowledge, alongside experience with the ServiceNow platform. Join us to leverage your expertise in enhancing business objectives.

Qualifications

• Strong understanding of architectural designs and technology stacks.
• Experience with ServiceNow platform and ITIL best practices.
• Ability to lead solution design reviews and discussions.

Responsibilities

• Collaborate with stakeholders to gather requirements.
• Develop and document architectural designs.
• Evaluate technology stacks and tools.
• Guide development teams during implementation.
• Ensure architectural compliance with standards.

Skills

Technical expertise

Architectural knowledge

Strong communication skills

Job description

As a Solution Architect at TAWANTECH, you will play a vital role in defining and implementing high-quality technology solutions that align with our business objectives. You will work closely with stakeholders to understand their needs and translate them into effective architectural blueprints. This position requires a blend of technical expertise, architectural knowledge, and strong communication skills to ensure successful project outcomes.

Key Responsibilities

• Collaborate with business analysts and stakeholders to gather requirements and understand the functional needs of the solutions.
• Develop and document architectural designs, including data flows, system interfaces, and module interactions.
• Evaluate and select appropriate technology stacks and tools, ensuring they align with industry trends and best practices.
• Provide guidance and support to development teams during implementation and integration phases.
• Ensure architectural compliance with established standards, security protocols, and performance benchmarks.
• Lead solution design reviews and contribute to architectural governance discussions.
• Stay current with emerging technologies and assess their potential impact on the organization's architecture.
• Assess the current state of the ServiceNow platform, including ITSM, SPM(Activated for IT Only), CSM(Not yet activated), ITAM(Not yet activated), ITOM, AIOps(Not yet activated), and related processes.
• Identify gaps, risks, and inefficiencies in the existing configuration, data model, and architecture.
• Provide actionable recommendations to enhance processes and align with ServiceNow and ITIL best practices.
• Develop upgrade plan for the ServiceNow platform.
• Define a roadmap for future improvements, ensuring scalability, maintainability, and alignment with organizational goals.