Service Examiner

Otis Elevator Co.; Makkah Region; On-site; SAR 70,000 - 90,000; Full time

Job summary

A leading elevator and escalator company is looking for an experienced technician to perform service field activities including preventive maintenance and repairs. The ideal candidate should have a minimum of 7 years in the elevator industry and relevant qualifications. Responsibilities include conducting inspections, reporting safety concerns, and ensuring compliance with safety regulations. The position offers opportunities for development within a global leader who values safety and ethics.

Benefits

Opportunities for training and development

Employee Scholar Program

Engagement in a diverse community

Qualifications

• Minimum 7 years experience in the elevator industry.

Responsibilities

• Perform preventive maintenance, cleaning, and contractual works of assigned units.
• Conduct adjustments and repairs for Otis products within assigned area.
• Attend equipment call-backs and conduct inspections.
• Identify and report abnormalities and safety concerns.
• Complete timesheets, maintenance forms, etc. in a timely manner.
• Ensure operations follow OTIS safe working procedures.

Skills

Troubleshooting

Major and minor repair works for elevators and escalators

Good communication skills

Education

Diploma or equivalent education

Job description

Location: Otis Elevator Company Saudi Arabia Ltd, 3rd Floor, Atheer Tiba Business Center, Prince Mohammed Road, Madinah, Saudi Arabia

Job Description

The role holder is responsible for carrying out service field activities (preventive maintenance, call back attendance, planned/unplanned repair works, modernization etc.), within the respective territory/route assigned. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Core Responsibilities

• Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.
• Conducts adjustments and repairs (planned & unplanned) for Otis products within the assigned area, with minimum assistance from the Lead - Mechanic.
• Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.
• Identifies and reports abnormalities (interior as well as exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.
• Co‑ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
• Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in timely manner.
• Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.
• Ensures all service/maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirement etc. and adequate personal protective equipment to minimize any safety concerns.
• Supports other junior colleagues with service/maintenance operations at the client sites, acting as a buddy to help develop their skills further.
• Reports any accidents, near misses, potential hazards, and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users to the Team Lead - Mechanic.

Qualifications

• Minimum 7 years experience in elevator industry
• Trouble shooting, major and minor repair works for Elevator and Escalator.
• Diploma or equivalent education
• Good communication skills

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].