Service Engineer

Veolia; Jeddah; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading water management company in Jeddah is seeking a Service Engineer to coordinate service staff activities and ensure customer satisfaction. The role involves managing documentation, customer interactions, and compliance with QHSE regulations. Candidates should have a bachelor's degree in electrical engineering and 1-3 years of relevant experience. This position offers opportunities for professional growth and a chance to make a difference in sustainable development.

Qualifications

• 1-3 years of experience in service engineering required.
• Knowledge of QHSE policies and ISO procedures.
• Strong communication skills and ability to work in a team.

Responsibilities

• Coordinate service staff activities and meet customer needs.
• Perform additional duties assigned by the TP&S Team Leader.
• Prepare work schedules, allocate tasks, and ensure customer satisfaction.

Skills

Customer service

Team coordination

QHSE compliance

Education

Bachelor's degree in electrical engineering

Job description

Service Engineer

Company Description

About Veolia

Veolia aims to be the benchmark company for ecological transformation. Our mission to “Resource the world” demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet.

By joining Veolia Water Technologies, you will become a Resourcer and participate in providing complete water treatment solutions. We focus on sustainable development, resource and product recovery, offering water-related solutions for various applications.

At Veolia Water Technologies, Saudi Arabia, we are committed to empowering our employees to make decisions and make a real difference.

Job Description

Main tasks and responsibilities include but are not limited to:

1. Completing assigned tasks by coordinating service staff activities, recognizing and meeting customer needs, maximizing output, controlling costs, and ensuring safety and high standards of work.
2. Organizing documentation such as materials, invoices, PODs, SDRF, and preparing for audits.
3. Performing additional duties as assigned by the TP&S Team Leader, including O&M and other jobs.
4. Controlling activities of customer service staff, providing guidance, and monitoring performance.
5. Interacting daily with customers and coordinating with commercial and field service teams on customer sites.
6. Reviewing services, liaising with sales and engineers to understand customer requirements.
7. Preparing work schedules, allocating tasks, monitoring performance, and ensuring customer satisfaction.
8. Processing orders and material requests, following up on delivery.
9. Submitting monthly reports and informing the line manager of progress and customer needs.
10. Ensuring work is within budget and schedule, and promoting Veolia products and service quality.
11. Complying with QHSE regulations.

Qualifications

Bachelor's degree in electrical engineering.

Experience of 1-3 years in the same field.

Additional Information

QHSE Commitments:

1. Implementing QHSE policies and ISO procedures.
2. Following safety rules and coaching colleagues.
3. Adhering to road traffic rules while driving.
4. Supporting Veolia’s sustainable development commitments.
5. Reading safety alerts and information shared by the HSE team.
6. Informing the safety team before site visits and preparing LMRA and PPE.
7. Maintaining office safety and reporting hazards or issues.
8. Reporting stress, fatigue, harassment, or bullying to HR/HSE.

Veolia Code of Conduct

1. Complying with ethics and legislation, especially regarding anti-corruption.

Veolia is committed to diversity and equal opportunity.

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