Service Engineer

Otis College of Art and Design; Al-Kharj; On-site; SAR 224,000 - 300,000; Full time

Job summary

A leading service company in the Riyadh region is seeking a skilled technical manager to support field operations. This position requires a bachelor's degree and a minimum of 5 years of experience in construction or engineering. Responsibilities include managing performance, inspecting equipment, and training staff. The ideal candidate is fluent in English and has expertise in safety protocols.

Benefits

Employee Scholar Program for degree sponsorship

Opportunities for training and leadership development

Qualifications

• Minimum of 5 years of relevant experience in field operations.
• At least 2 years in progressively increasing responsibilities.
• Fluent written and spoken English essential; Arabic preferred.

Responsibilities

• Provides management information on work-area performance.
• Guides staff to inspect and recommend corrective actions.
• Conducts training in safety and repair techniques.

Skills

Technical knowledge in service field activities

Root-cause analysis

Communication skills in English

Safety training

Education

Bachelor’s degree in business/engineering or equivalent

Job description

Date Posted : 2025-02-11

Country : Saudi Arabia

Location :

Otis Elevator Company Saudi Arabia Ltd, 1st Floor, Tower A, Al Malga Business Center, Anas Bin Malik Street, Al Malga, Riyadh, Saudi Arabia

The role holder is responsible for supporting the direct staff with technical knowledge on service field activities including planned/unplanned repair works, root‑cause analysis of frequent down events, etc. The role holder shall carry out duties in accordance with the stipulated business policies and procedures.

Key Responsibilities

• Provides management information and insights on all dimensions of work‑area performance to facilitate discussion and decision making, both on a periodic basis and for ad‑hoc management requests.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Guides the direct staff to inspect, carry out root‑cause analysis and recommend corrective actions for critical/rebel units or units with high or repeated call‑backs.
• Coordinates with OTISLINE to assign call‑backs within his team.
• Identifies malfunctions in brakes, motors, switches, signal and control systems, using test equipment.
• Adjusts safety controls, counterweights, door mechanisms, and components such as valves, ratchets, seals, and brake linings.
• Inspects wiring connections, control‑panel hookups, door installations and alignments and clearances of cars and hoistways to ensure equipment health.
• Guides the direct staff to disassemble defective units, and repair or replace parts such as locks, gears, cables, and electric wiring.
• Inspects, tests and measures completed work by direct staff to verify conformance to standards or repair requirements.
• Maintains log books that detail all repairs and checks performed.
• Checks that safety regulations and building codes are met, and completes service reports verifying conformance to safety standards.
• Inspects and monitors work areas, examining tools and equipment, and providing employee safety training to prevent, detect and correct unsafe conditions or violations of procedures and safety rules.
• Conducts or arranges for direct staff training in safety, repair, or maintenance techniques, operational procedures, or equipment use.

Minimum Qualifications

• Bachelor’s degree in business / engineering or equivalent.
• Minimum of 5 years of relevant experience in field operations in a construction / engineering organization.
• At least 2 years in positions of progressively increasing responsibilities.
• Fluent written and spoken English essential; Arabic preferred.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects, and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people‑powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click.

Become a part of the Otis team and help us #Buildwhatsnext!