Service Desk Analyst

RLDatix; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading healthcare technology provider in Riyadh seeks a Technical Support Specialist to provide client-facing support and troubleshoot technical issues. The ideal candidate has at least 1 year of experience and a Bachelor's degree. Fluency in English is required, and Arabic is preferred. This role includes traveling to client sites for support and improving processes within a collaborative team environment.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Paid holidays

Qualifications

• Minimum 1 year of experience in a technical support role.
• Proven success in diagnosing complex application issues.
• Knowledge of IT troubleshooting methodologies.

Responsibilities

• Review and diagnose customer support cases.
• Communicate and manage client expectations.
• Troubleshoot and configure RLDatix products.

Skills

Technical support experience

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in computer science or related field

Job description

How You’ll Spend Your Time

Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.

Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.

Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.

Travel and collaborate with clients at their sites across the GCC & MEA in order to provide crucial hypercare and go-live support.

Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures.

What Kind of Things We’re Most Interested in You Having

Minimum 1 year of experience in a technical support role or related experience.

Proven success in diagnosing and resolving complex user application issues in a fast‑paced environment.

In‑depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.

Ability to travel frequently to client sites within GCC & MEA.

Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.

A knack for working collaboratively within a globally dispersed support team.

Strong proficiency in English language, with Arabic language fluency preferred.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

Requirements & Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related field preferred.
• 1-2 years of experience in a technical support role or related experience.
• Experience with healthcare IT a plus.
• Strong proficiency in English language, Arabic language fluency preferred.
• Excellent analytical and problem‑solving skills.
• Excellent communication and interpersonal skills.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and / or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail] .

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.