Service Delivery Manager: Dynamics 365 ERP/CE

Black Pen Recruitment; Riyad Al Khabra; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Service Delivery Manager to oversee customer service contracts and ensure excellence in service delivery. Located in Saudi Arabia with relocation options to Malta, the role demands strong leadership, problem-solving skills, and ITIL certification. Candidates should have a minimum of 7 years' experience in IT support environments and a strong focus on customer satisfaction. Relocation support and a comprehensive onboarding team will assist you in your move.

Benefits

Visa & relocation package included

Onboarding support for relocation

Qualifications

• Minimum of 7 years’ experience in service delivery management within IT support.
• Strong command of English communication.
• ITIL certification is required.

Responsibilities

• Own customer service contracts end-to-end.
• Build relationships for managed service contract renewals.
• Coordinate teams to ensure an excellent service delivery.

Skills

Service delivery management experience

Excellent communication

Strong customer focus

Problem-solving skills

Organisational skills

Time-management skills

Team leadership qualities

Ability to work independently

ITIL certification

Job description

A leading recruitment firm is seeking an experienced Service Delivery Manager to oversee customer service contracts and ensure excellence in service delivery. Located in Saudi Arabia with relocation options to Malta, the role demands strong leadership, problem-solving skills, and ITIL certification. Candidates should have a minimum of 7 years' experience in IT support environments and a strong focus on customer satisfaction. Relocation support and a comprehensive onboarding team will assist you in your move.