Service Coordinator

WIKA Group; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading measurement technology firm is seeking a coordinator in Al Khobar, Saudi Arabia. The role involves managing order entries, tracking RFQs, and ensuring timely communication with clients. The ideal candidate should have a diploma or degree in Business Administration, 3–5 years of relevant experience, and be fluent in both English and Arabic. Excellent communication and organizational skills are essential. We offer competitive benefits and a supportive work environment.

Benefits

Work-life integration

Employee discounts

Attractive remuneration system

Good development opportunities

Health initiatives

Qualifications

• 3–5 years experience in a coordination or support role within industrial services.
• Advance level of English and Arabic speaking is a must.

Responsibilities

• Ensure timely entry of orders into the system and coordinate execution planning.
• Track and manage open RFQs and ensure timely responses.
• Monitor job progress and ensure proper documentation.

Skills

Organization and time management

Communication and customer service

Proficiency in Microsoft Office

CRM systems

Vendor coordination

Education

Diploma or Bachelor's degree in Business Administration

Job description

Responsibilities

• Ensure timely entry of orders into the system and coordinate for execution planning
• Track and manage open RFQs and opportunities, ensuring timely responses to targeted clients.
• Monitor job progress and ensure proper documentation and closure of service activities.
• Provide weekly updates to the stakeholders on open orders.
• Obtain necessary approvals, signatures, and stamps from customers on job sheets and time sheets.
• Keep customers updated on job progress and coordinate internal actions to meet expectations.
• Support vendor invoice posting and ensure alignment between procurement and accounts departments.
• Ensure smooth handover of materials from Stores to Production upon instruments arrival.
• Maintain flexibility in working hours during urgent job handling and client communication

Qualifications

• Diploma or Bachelor's degree in Business Administration, or a related field
• 3–5 years experience in a coordination or support role within industrial services
• Proficiency in Microsoft Office and CRM systems
• Strong organizational and time management skills
• Excellent communication and customer service abilities
• Familiarity with procurement, vendor coordination, and service job tracking
• Advance level of English and Arabic speaking is must

Benefits

• Work-life integration
• Employee discounts
• Attractive remuneration system
• Good development opportunities
• Health initiatives

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end. Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.

Apply now