Service Associate - Staff Accommodation and Housing

Shangri-La; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel in Saudi Arabia is seeking a Housing Attendant to maintain cleanliness and provide a positive living environment for employees. The role involves servicing employee rooms, assisting during check-ins, and responding to accommodation inquiries. The ideal candidate has previous housekeeping experience and strong organizational skills.

Qualifications

• Previous experience in housekeeping, accommodation, or staff housing.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal skills.

Responsibilities

• Maintain cleanliness of employee housing facilities.
• Check and service employee rooms and common areas.
• Assist new employees during check-in and orientation.
• Report maintenance issues and damages.

Skills

Attention to detail

Organizational skills

Communication skills

Job description

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 4 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddahs popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences.

Job Summary

The Housing Attendant is responsible for maintaining the cleanliness, order, and safety of employee housing facilities. This role ensures that all staff accommodations are well-kept, sanitary, and comfortable, providing a positive living environment for employees.

As Staff Housing Attendant, we rely on you to

• Check and service employee rooms, common areas, hallways, and shared facilities (e.g., kitchens, lounges, bathrooms, laundry rooms).
• Greet and assist new employees during check-in; provide basic orientation about accommodation rules, facilities, and amenities.
• Report maintenance issues, damages, or safety hazards promptly to the Accommodation Supervisor.
• Assist with room inspections during check-in and check-out of employees.
• Maintain cleaning equipment and supplies in good working condition.
• Support relocation or room change processes by cleaning and preparing rooms as needed.
• Assist in inventory management for linens, cleaning materials, and accommodation supplies.
• Respond to employee accommodation inquiries or concerns in a courteous and professional manner.

What we are Looking For

• Previous experience in housekeeping, accommodation, or staff housing buildings or dormitories.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal skills.
• Willing to work on extended duty hours.